Summary
Overview
Work History
Education
Skills
Awards and Recognition
Timeline
Generic

Lynette Bonacquisti

Rockwall,Texas

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

35
35
years of professional experience

Work History

PTR - Retail Sales Associate

James Avery
10.2022 - Current


  • Demonstrates effective GUEST service skills and resolves guest issues effectively.
  • Enters guest data and other sales data for guests into POS (sales, returns, special orders, engraving, repairs) completely and accurately and obtain proper signatures on guest sales.
  • Monitors sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Achieves established individual Key performance metrics.
  • Assists Store Management in achieving store Key Performance Indicator Metrics.
  • Consistently demonstrates strong written and verbal communication skills with strong attention to detail and a high degree of organizational skills.
  • Provides knowledgeable service to guests on product information utilizing in-store tools/training.
  • Offers each customer top-notch, personal service to boost sales and customer satisfaction.
  • Develops professional relationships with customers to increase loyalty, retention and rapport.
  • Utilizes upselling techniques to promote additional products and increase sales.
  • Answers customer questions about products and services, helps locate merchandise, and promoted key items.
  • Engages in friendly conversation with customer to better uncover individual needs.
  • Listens to customer needs and desires to identify and recommend optimal products.
  • Consistently demonstrates strong written and verbal communication skills; a strong attention to detail and a high degree of organizational skills.
  • Builds customer loyalty and retention by delivering excellent shopping experiences.
  • Ability to multitask in a fast-paced environment.
  • Assists Store Management in meeting company standards in overall store presentation.
  • Repair, polish and solder JA merchandise.
  • Treats guest's merchandise as if it were personally owned.
  • Assists with daily housekeeping and maintenance duties.

First Grade Teacher

Heritage Christian Academy
09.2006 - 06.2007
  • Built positive relationships with parents to involve families in educational process.
  • Taught students subject-specific material, learning strategies, and social skills.
  • Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
  • Implemented classroom management improvements to enhance class morale and engagement.
  • Organized classroom supplies and decorated walls to create fun, nurturing settings, and meet learning needs.
  • Planned lessons according to district standards to cover requirements and prepare for standardized tests.
  • Assessed student learning progress and comprehension with routine tests and standardized examinations.
  • Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
  • Established and enforced rules of behavior to drive social development and maintain positive interactions.
  • Promoted exploration of building blocks of learning by leading diverse, hands-on activities.
  • Chaperoned field trips to maintain safety and encourage learning.
  • Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
  • Communicated student progress, academic difficulties, or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance.
  • Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
  • Developed and implemented discipline strategies to maintain classroom order.
  • Kept classroom clean, organized, and safe for students and visitors.

Sales and Marketing Manager

Checkmate Casuals Embroidery
06.1994 - 06.1999
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Established and cultivated solid business relationships with new or existing customers.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Managed accounts to retain existing relationships and grow share of business.
  • Worked one on one with multi-million dollar Ad specialty Sales force developing artwork, slogans and marketing ideas for clients
  • Scheduled, coordinated, and produced large productions of embroidered advertising garments with tight deadlines

Sr Executive Assistant

Sabre
07.1992 - 06.1993
  • Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
  • Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for senior executives.
  • Screened incoming mail, publications and other correspondence directed to management team members.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Managed complex calendar scheduling with focus on proper allocation of executive availability.
  • Assisted senior management with major initiatives and projects.

Executive Assistant

American Airlines Maintenance Base
01.1992 - 07.1992
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Facilitated training and onboarding for incoming office staff.

Flight Attendant

American Airlines
01.1989 - 06.1992
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Answered passenger questions and provided solutions to issues arising during flights.

Miss New Jersey

Miss America Organization
06.1990 - 06.1991
  • Official Representative of the Garden State
  • Performed and promoted corporations and businesses throughout New Jersey
  • Official spokesperson of Atlantic City Boardwalk Shops
  • Spoke at NJ State Capitol with Gov James Florio
  • Emcee and featured performer at numerous local preliminary pageants
  • Motivational speaker in NJ schools
  • Featured in numerous holiday parades including the Philadelphia Thanksgiving Parade
  • Throughout my year as Miss New Jersey, I spoke and entertained at hundreds of events in front of thousands of people.

Education

Bachelor of Arts - Elementary Education/Music/English

Southern Nazarene University
Bethany, OK

Associate of Arts - English Education

Kilgore College
Kilgore, TX

Skills

  • Positivity & Enthusiasm
  • Highly Motivated
  • Teamwork Driven
  • Ability to Follow Instructions Successfully with Positive Attitude
  • Persuasive Selling
  • Solid Leadership Skills
  • Great Organization & Time Management
  • Confident and Effective under Pressure
  • Excellent Communication Skills
  • Ability to Multitask with Disruptions
  • Creative
  • Trustworthy
  • Willing & Quick to Learn
  • Training & Coaching Abilities

Awards and Recognition

2023 James Avery Performance Review - 

1) Highest AT among PTRs: $16.65 above Q76; $22.49 above D1; $22.75 above Retail.

2) Highest UPT among PTRs: $0.22 above Q76; $0.32 above D1; $0.28 above Retail.

3) 2nd Highest Email Capture among PTRs: 5% above Q76; 7.4% above D1; 7.5% above Retail.

JA EMERALD Associate Recognition - June 24-30, 2023 - $1,417.43


2023 - Judged National All American Girl Competition

2017 - Bishop Lynch Musical Theater Outstanding Parent Award

2014 - Bishop Lynch Musical Theater Costume Design Award

2008 - HCA Parent Teacher Organization - Presidential Award

1997 - Judged Miss New Jersey

1993 - Judged International Cinderella Competition

1990 - Competed at Miss America in Atlantic City

1990 - Miss New Jersey Overall Winner

1990 - Miss New Jersey Overall Talent Award

1990 - Miss New Jersey Overall Swimsuit Award

1990- Miss New Jersey  Overall Interview Award

1989 - American Airlines Flight Attendant 'Something Special' Award 



Timeline

PTR - Retail Sales Associate

James Avery
10.2022 - Current

First Grade Teacher

Heritage Christian Academy
09.2006 - 06.2007

Sales and Marketing Manager

Checkmate Casuals Embroidery
06.1994 - 06.1999

Sr Executive Assistant

Sabre
07.1992 - 06.1993

Executive Assistant

American Airlines Maintenance Base
01.1992 - 07.1992

Miss New Jersey

Miss America Organization
06.1990 - 06.1991

Flight Attendant

American Airlines
01.1989 - 06.1992

Bachelor of Arts - Elementary Education/Music/English

Southern Nazarene University

Associate of Arts - English Education

Kilgore College

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Lynette Bonacquisti