Summary
Overview
Work History
Education
Skills
Timeline
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Lynette Bradshaw

Dacula,GA

Summary

Goal-oriented Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness. Expert Manager effective at motivating top-notch performance with high-energy approach. Keeps employees informed and working hard through monitoring, front-line support and personal coaching. Focused on staying ahead of demand with proactive mindset and good understanding of current market trends. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Rental industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.

Overview

26
26
years of professional experience

Work History

Airport Operations Manager

The Hertz Corporation
Atlanta, GA
11.2021 - 04.2022
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Managed daily operations of rental car organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.

Lead Rental Sales Associate

AvisBudget
Miami, FL
09.2012 - 03.2020
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Explained features and advantages of CSI products or services to promote sales.

Substitute Teacher Coordinator

Gwinnett County Schools
Lawrenceville, GA
11.2005 - 08.2012
  • Created safe and inclusive work environment of respect to promote positive teaching experience for teacher and assistance with diverse backgrounds.
  • Established and communicated clear learning objectives for all activities, distributing variety of learning materials and resources for use in educational activities.
  • Participated in workshops, seminars, education programs and other activities promoting professional growth and development.
  • Encouraged and monitored progress of individual students using assessment data to inform future instruction, both in class and with tutor.
  • Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
  • Advised students on issues such as course selection, progress toward graduation and career decisions.
  • Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
  • Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.

Business Owner/Operator

U Save Auto Rental
Lilburn, GA
02.2000 - 11.2005
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Led strategic initiatives, including screening, hiring and generating policy to maintain compliance with group goals.
  • Provided outstanding coaching to employees to boost productivity.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.
  • Maintained motivated and well-paid sales team by calculating commission payments on time.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.

Branch Operations Manager

Accent Rent A Car
Decatur, GA
12.1996 - 01.2000
  • Trained employees on proper procedures and strategies to improve productivity.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Increased monthly staff retention rate after implementing new training programs.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Assessed employee performance and developed improvement plans.
  • Maintained friendly and professional customer interactions.

Family Service Coordinator

9th District Opportunity
Gainesville, GA
08.1994 - 12.1996
  • Administered case management for dependant children to provide counseling and formulate treatment plans to determine long-term placement.
  • Identified and reported signs and symptoms of violence, abuse and neglect for immediate intervention and remediation.
  • Liaised with community organizations and provided resource and treatment referrals.
  • Planned and participated in off-site and on-site client events and activities.
  • Assisted parents with appointment scheduling and transportation arrangements to maintain treatment plans.
  • Conducted intake interviews and completed assessments to understand client needs and discover issues that affect treatment.
  • Organized activities for birth parents and in-home support counselors.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Completed home welfare checks to align with state and program guidelines.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success.
  • Documented data and completed accurate updates to case records.

Education

Bachelor of Science - Industrial Arts And Technology

Tennessee State University
Nashville, TN
05.1986

Skills

  • Interpersonal communication skills
  • Problem solving strength
  • Records management
  • Staff Training
  • Customer Relations
  • Revenue Generation
  • Performance improvement
  • Customer assistance
  • Key relationship management
  • Supervising Classroom Activities
  • Audio-Visual Demonstrations
  • School Policy and Rules Enforcement
  • Behavioral Modeling
  • Communicating with Parents and Teachers
  • Enthusiasm for Students and Teaching
  • Positive Reinforcement Strategies
  • Clear and Direct Communication
  • Student Data Management

Timeline

Airport Operations Manager

The Hertz Corporation
11.2021 - 04.2022

Lead Rental Sales Associate

AvisBudget
09.2012 - 03.2020

Substitute Teacher Coordinator

Gwinnett County Schools
11.2005 - 08.2012

Business Owner/Operator

U Save Auto Rental
02.2000 - 11.2005

Branch Operations Manager

Accent Rent A Car
12.1996 - 01.2000

Family Service Coordinator

9th District Opportunity
08.1994 - 12.1996

Bachelor of Science - Industrial Arts And Technology

Tennessee State University

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Lynette Bradshaw