Summary
Overview
Work History
Education
Skills
Certification
Timeline
OfficeManager
LYNETTE BROWN

LYNETTE BROWN

Urbana,USA

Summary

I have worked in customer service for over 20 years. Helping others is my passion. I have managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. I have directed calls to appropriate individuals and departments, as well as greeted customers entering the business to ascertain what each customer wanted or needed. I have politely assisted customers in person and via telephone answering questions with up-to-date knowledge. I continually strive to educate myself to be more proficient in serving the customer. For example I have taken a verbal judo class that helps you understand the correct way to defuse an angry customer and at the same time makes the customer feel as if my only concern is for their well being.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Service

C-U MTD
11.2014 - 03.2023
  • Answered an average of 45 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Patient Service Representative

Carle Foundation Hospital
06.2023 - Current
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Verified insurance eligibility and coverage for patients.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Developed and maintained courteous and effective working relationships.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Dietary

Provena Medical Center
10.2011 - 10.2014
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Greeted customers and provided excellent customer service.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Promptly and empathetically handled guest concerns and complaints.
  • Verified that prepared food met all standards for quality and quantity.

Technical Support

AT&T Wireless
07.2007 - 09.2011
  • Managed call flow and responded to technical support needs of customers.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Conducted research to address customer concerns.
  • Activated accounts for clients interested in new services.

Education

Adult Education - undefined

Urbana, IL

GED -

Adult Education
Urbana, IL
01.1997

Skills

  • Creative problem solver
  • Quick learner
  • Strong client relations
  • Trusted key holder
  • Credit card processing
  • Multi-line phone talent
  • Proficient in cash management
  • MS Windows proficient
  • Exceptional communication skills

Certification

  • CPR/AED
  • Mental Health Course
  • Crisis Intervention Course
  • Police Training Course

Timeline

Patient Service Representative

Carle Foundation Hospital
06.2023 - Current

Customer Service

C-U MTD
11.2014 - 03.2023

Dietary

Provena Medical Center
10.2011 - 10.2014

Technical Support

AT&T Wireless
07.2007 - 09.2011

Adult Education - undefined

GED -

Adult Education

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