Lynette Caldwell
Covington,GA
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
9
9
years of professional experience
Work History
General Manager
Holiday Inn Express Hotel Suites
Covington, GA
01.2021 - 09.2024
- Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
- Developed strategies to maximize profits through cost control and revenue generation initiatives.
- Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
- Reviewed financial statements and reports to assess operational performance against budget targets.
- Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner.
- Conducted regular inspections of rooms, common areas, facilities and safety equipment.
- Monitored staffing levels to ensure adequate coverage at all times while controlling labor costs.
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
- Liaised with suppliers for ordering supplies such as food items, beverages, linens.
- Implemented new technologies such as online booking systems or automated check-in and check-out processes.
- Collaborated with sales team on special promotions or packages for guests.
- Organized meetings and events for corporate clients in the conference hall or banquet facility.
- Established quality assurance standards for each department to ensure high levels of service delivery.
- Performed administrative tasks such as payroll processing or updating employee records.
- Identified training needs among employees according to business requirements.
- Developed programs to reward outstanding customer service by staff members.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
Night Auditor
Holiday Inn Express Hotel Suites
Covington, GA
05.2019 - 01.2021
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Reported any discrepancies immediately upon discovering them.
- Prepared detailed audit reports at the end of each shift.
- Received payments from customers via cash or credit cards.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Store Manager
Helzberg Diamonds
StoneCrest, GA
03.2017 - 05.2019
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Maintained accurate records of employee performance reviews.
- Performed regular price checks to ensure competitive pricing.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Updated and maintained store signage and displays.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Store Manager
Kay Jewlers
StoneCrest, GA
02.2016 - 03.2017
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Resolved customer complaints in a timely manner.
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
- Managed inventory tracking and physical inventory counts to minimize loss.
Education
Bachelor of Science - Business Sicence
Upsala Collage
East Orange, NJ06-1988
Skills
- Quality Management
- Service Quality Improvement
- Schedule Management
- Loss Prevention
- Financial Administration
- Account Management
- Customer Relationship Management
- Staff Supervision
- Sales
- Expense Control
- Customer Retention
- Operations Oversight
- Business Administration
- Supply Chain Management
- Motivation
- Leadership
- Financial document control
- Team Player
- Sales planning and implementation
- Staff Training and Development
- Team Leadership
- Staffing
- Employee Scheduling
- Budget Administration
Timeline
General Manager
Holiday Inn Express Hotel Suites
01.2021 - 09.2024
Night Auditor
Holiday Inn Express Hotel Suites
05.2019 - 01.2021
Store Manager
Helzberg Diamonds
03.2017 - 05.2019
Store Manager
Kay Jewlers
02.2016 - 03.2017
Bachelor of Science - Business Sicence
Upsala Collage
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