Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lynette Cisler

Centerville,Iowa

Summary

Skilled and experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized Administrator with over 20 years of experience facilitating operational workflows. Promotes interdepartmental collaboration through solid teamwork. Demonstrated expertise in project and document management.

Overview

26
26
years of professional experience

Work History

Front Office Coordinator

Griffing & George Law Firm
02.2024 - Current
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Monitored office supplies by checking inventory and placing orders.
  • Collect client documents and information upon referral.
  • Performed monthly financial reporting and recorded payments to keep accounting system updated.

Agent/Owner

Lynette Cisler Insurance Agency
02.2019 - 02.2024
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Trained and motivated employees to perform daily business functions.
  • Prepared annual budgets with controls to prevent overages.
  • Developed new business and managed new and existing clients.

Broker/Owner

Heartland Trophy Properties Inc
05.2011 - 02.2019
  • Arranged for inspections and surveys of sold properties.
  • Prepared contracts and related documentation according to strict standards.
  • Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Supported productivity increase and business growth through new hire training and mentoring.

Agent/Owner

Shelter Insurance
04.2007 - 05.2011
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Established strong customer relationships, building recommendations and loyalty.
  • Informed clients of policies and procedures.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.

Agent Associate

State Farm Insurance
09.1998 - 04.2007
  • Advised customers about new products and assisted customers in determining best insurance product for needs.
  • Called prospective clients in market area to explain products offered and qualify leads.
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice.
  • Informed clients of policies and procedures.

Education

Associate of Arts - General Requirements

Indian Hills Community College
Centerville

Skills

  • Business Development
  • Organizational skills
  • Schedule Management
  • Customer complaint resolution
  • Customer service and care

Timeline

Front Office Coordinator

Griffing & George Law Firm
02.2024 - Current

Agent/Owner

Lynette Cisler Insurance Agency
02.2019 - 02.2024

Broker/Owner

Heartland Trophy Properties Inc
05.2011 - 02.2019

Agent/Owner

Shelter Insurance
04.2007 - 05.2011

Agent Associate

State Farm Insurance
09.1998 - 04.2007

Associate of Arts - General Requirements

Indian Hills Community College

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Lynette Cisler