Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Lynette Cohill

Houston,TX

Summary

  • Cabin leader with multiple years of previous customer service skills, along with a strong work ethic.
  • Recognized for attempting to properly perform duties at the proper time.
  • Open to learn new skills.

Overview

11
11
years of professional experience

Work History

Cabin Leader

G2 Secure Staff
Houston, Texas
08.2023 - Current
  • Led team in executing cabin cleaning and preparation processes.
  • Coordinated with staff to ensure compliance with safety and cleanliness standards.
  • Trained new employees on cabin maintenance protocols and best practices.
  • Monitored supply inventory and requested restocking as needed.
  • Implemented efficient workflows to enhance cabin readiness before departures.
  • Conducted inspections of cabins to maintain high cleanliness standards.
  • Cleaned cabins thoroughly between flights ensuring passenger satisfaction.

Host

OTG
Houston, Texas
04.2023 - 05.2023
  • Greeted guests warmly and ensured smooth seating arrangements.
  • Managed waitlists efficiently using reservation systems.
  • Provided menu information and answered guest inquiries promptly.
  • Collaborated with kitchen staff to coordinate timely food service.
  • Provided excellent customer service by anticipating customer needs.

Retail Sales Associate

American Girl
Houston, Texas
11.2021 - 02.2023
  • Assisted customers in selecting products and providing exceptional service
  • Maintained product displays to enhance store presentation and appeal
  • Handled customer complaints in a professional manner.
  • Greeted customers upon entering the store and provided assistance.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Processed returned merchandise according to company policies.
  • Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
  • Described merchandise and explained use, operation and care.
  • Bagged or packaged purchases and wrapped gifts.
  • Recommended, selected and located merchandise based on customer desires.

Passenger Service Agent

Airserve/Abm
Houston, Texas
11.2014 - 10.2021
  • Provided information about flights, gates, and delays clearly.
  • Assisted passengers with mobility needs using wheelchairs and other equipment.
  • Coordinated with team members to provide timely wheelchair services at the airport.
  • Trained new staff on wheelchair assistance protocols and safety measures.
  • Greeted customers, answered questions and discussed services.
  • Aided customers with TSA checkpoint screenings.
  • Communicated with gate agents to coordinate assistance boarding.
  • Helped customers enter airplane, locate seat and stow luggage.
  • Assisted customers with baggage claims.

Education

GED -

Klein Forest High School
Houston Tx
08-2016

Middle School - N/A

Wunderlich Intermediate School
Houston, TX
09-2008

N/A - Middle School Education

Bammel Middle School
Houston, TX
08-2006

N/A - Elementary School

Heritage Elementary
Houston, TX
08-2005

Skills

  • Leadership
  • Teamwork
  • communication
  • Customer Service
  • Empathy and patience
  • Strong work ethic
  • Digital Media (Procreate)
  • Microsoft: Word, Power point, Excel, one note

Affiliations

  • Spending time Creating, Writing, Drawing, Filming, Photography Etc.
  • Spending time exploring the city.
  • Going for long walks.
  • Bike Riding

Timeline

Cabin Leader

G2 Secure Staff
08.2023 - Current

Host

OTG
04.2023 - 05.2023

Retail Sales Associate

American Girl
11.2021 - 02.2023

Passenger Service Agent

Airserve/Abm
11.2014 - 10.2021

GED -

Klein Forest High School

Middle School - N/A

Wunderlich Intermediate School

N/A - Middle School Education

Bammel Middle School

N/A - Elementary School

Heritage Elementary
Lynette Cohill