Lynette Cohill
Houston,TX
Summary
- Cabin leader with multiple years of previous customer service skills, along with a strong work ethic.
- Recognized for attempting to properly perform duties at the proper time.
- Open to learn new skills.
Overview
11
11
years of professional experience
Work History
Cabin Leader
G2 Secure Staff
Houston, Texas
08.2023 - Current
- Led team in executing cabin cleaning and preparation processes.
- Coordinated with staff to ensure compliance with safety and cleanliness standards.
- Trained new employees on cabin maintenance protocols and best practices.
- Monitored supply inventory and requested restocking as needed.
- Implemented efficient workflows to enhance cabin readiness before departures.
- Conducted inspections of cabins to maintain high cleanliness standards.
- Cleaned cabins thoroughly between flights ensuring passenger satisfaction.
Host
OTG
Houston, Texas
04.2023 - 05.2023
- Greeted guests warmly and ensured smooth seating arrangements.
- Managed waitlists efficiently using reservation systems.
- Provided menu information and answered guest inquiries promptly.
- Collaborated with kitchen staff to coordinate timely food service.
- Provided excellent customer service by anticipating customer needs.
Retail Sales Associate
American Girl
Houston, Texas
11.2021 - 02.2023
- Assisted customers in selecting products and providing exceptional service
- Maintained product displays to enhance store presentation and appeal
- Handled customer complaints in a professional manner.
- Greeted customers upon entering the store and provided assistance.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Processed returned merchandise according to company policies.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Described merchandise and explained use, operation and care.
- Bagged or packaged purchases and wrapped gifts.
- Recommended, selected and located merchandise based on customer desires.
Passenger Service Agent
Airserve/Abm
Houston, Texas
11.2014 - 10.2021
- Provided information about flights, gates, and delays clearly.
- Assisted passengers with mobility needs using wheelchairs and other equipment.
- Coordinated with team members to provide timely wheelchair services at the airport.
- Trained new staff on wheelchair assistance protocols and safety measures.
- Greeted customers, answered questions and discussed services.
- Aided customers with TSA checkpoint screenings.
- Communicated with gate agents to coordinate assistance boarding.
- Helped customers enter airplane, locate seat and stow luggage.
- Assisted customers with baggage claims.
Education
GED -
Klein Forest High School
Houston Tx08-2016
Middle School - N/A
Wunderlich Intermediate School
Houston, TX09-2008
N/A - Middle School Education
Bammel Middle School
Houston, TX08-2006
N/A - Elementary School
Heritage Elementary
Houston, TX08-2005
Skills
- Leadership
- Teamwork
- communication
- Customer Service
- Empathy and patience
- Strong work ethic
- Digital Media (Procreate)
- Microsoft: Word, Power point, Excel, one note
Affiliations
- Spending time Creating, Writing, Drawing, Filming, Photography Etc.
- Spending time exploring the city.
- Going for long walks.
- Bike Riding
Timeline
Cabin Leader
G2 Secure Staff
08.2023 - Current
Host
OTG
04.2023 - 05.2023
Retail Sales Associate
American Girl
11.2021 - 02.2023
Passenger Service Agent
Airserve/Abm
11.2014 - 10.2021
GED -
Klein Forest High School
Middle School - N/A
Wunderlich Intermediate School
N/A - Middle School Education
Bammel Middle School
N/A - Elementary School
Heritage Elementary