Lynette Cordero
Radcliff,KY
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
13
13
years of professional experience
Work History
Supervisor, Customer Service
Adapt Health
06.2016 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
911 Telecommunicator
Hardin County
07.2010 - 11.2016
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Provided on-the-job training and coaching to develop new dispatchers.
Education
Associate of Science - General Science
Elizabethtown Community And Technical College
Elizabethtown, KY08.2012
Skills
- Quality Assurance
- Motivational Leadership
- New Hire Training
- Customer Service
Timeline
Supervisor, Customer Service
Adapt Health
06.2016 - Current
911 Telecommunicator
Hardin County
07.2010 - 11.2016
Associate of Science - General Science
Elizabethtown Community And Technical College