Lynette Davis
Eureka,CA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Patient Access Representative
Providence Saint Joseph Medical Center
01.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Kept current with literature and felid advancements to advocate to and for patients.
Medical Assistant
Open Door Community Health Centers
07.2018 - 10.2021
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained pre- and post-treatment vital signs and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Tested and recorded blood glucose levels.
Center Manager
Lincare Home Oxygen And Respiratory Systems
09.2010 - 06.2016
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Directed daily operations at busy respiratory.
- Managed work and performance of more than 7 employees.
- Trained employees on proper performance of Oxygen equipment.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Devised and deployed successful marketing strategies, dramatically boosting store ranking.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Promoted positive customer experience through day-to-day supervision and management of Oxygen facility.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Interacted well with Doctors and customers to build connections and nurture relationships.
- Built loyal account base and long-term business relationships with Hospital accounts.
- Reported issues to higher management with great detail, resulting in Growth.
- Communicated with staff, patients and healthcare providers to encourage highest quality of service.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
No Degree - EMT
College of The Redwoods
Eureka, CA05.2000
High School Diploma -
La Habra High School
La Habra, CA06.1989
Skills
- Demographics Information
- Payment Processing
- Diagnostic Codes
- Patient Registration
- Medical Terminology
- Electronic Health Records Systems
- Team Leadership
- Eligibility Determinations
- Insurance Company Knowledge
- Customer Satisfaction
- Information Collection
- EMR Updating
- Outbound Calling
- Money Handling
- Appointment Confirmation
- PCI (Payment Card Industry)
- Phone and Email Etiquette
- Multi-Line Telephone Systems
- Insurance Form Processing
- Complaint Processing
- Verbal and Written Communication
- Process Improvement
- Call Screening
- Patient Contact
- Financial Recordkeeping
- Operational Requirements
- Insurance Verification
- Patient Health Information Access
- Fee Collection
- Registration Processing
- Paging Systems
- Team Collaboration
Certification
- EMT Training -
- CPR Certified
- Phlebotomy trained
- Massage Therapist trained
- supervisor/management trained
Timeline
Lead Patient Access Representative
Providence Saint Joseph Medical Center
01.2022 - Current
Medical Assistant
Open Door Community Health Centers
07.2018 - 10.2021
Center Manager
Lincare Home Oxygen And Respiratory Systems
09.2010 - 06.2016
No Degree - EMT
College of The Redwoods
High School Diploma -
La Habra High School
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