Lynette Dennis
Lakewood,WA
Summary
Experienced professional with a solid background in community engagement and digital communications. Cultivates and nurtures strong relationships to foster community growth through strategic initiatives. Demonstrates a strong focus on collaboration within teams, adaptability to dynamic environments, and achieving tangible results. Proficient in social media management, content creation, and community outreach, all complemented by a positive and proactive attitude.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Community Manager
Creekside Village Apartment Homes
01.2017 - Current
- Increased and maintained occupancy rate to 98% or higher
- Maintained delinquency at less than3% for more than a year
- Oversite several properties within Allied when needed help
- Trained new ON-BOARD Community Manager for Allied properties
- Maintained competitive pricing, conducting frequent research to assess current market prices and promotions
- Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Engaged community members through special events and one-on-one support
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Prepared budget, and assessed expenditures and variances
- Negotiated property contracts on behalf of owners
- Ability to work in a fast-paced environment and deal effectively with multiple, simultaneous deadlines and projects
- Excellent problem-solving skills and use of resources
- Develop the annual operating and CapEx budgets and implement the business plan, ensuring net operating income (NOI) goals are met, at the property level including formulating and submitting quarterly accruals, budget forecasts, providing explanations for variances and any required financial reporting
- Excel, Yardi VOYAGER, AMSI, ON-Site, Yield star
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Collaborated with local authorities on safety initiatives, contributing to significant reduction in community-related incidents.
Community Manager
College Point Apartments
04.2014 - 01.2017
- Maintained occupancy steady at 97% or more each month
- Oversaw the staffing of seven employees.
- Conducted all Capital Projects
- Trained new staff members on the effective use of digital tools for managing communications within the online community environment efficiently.
- Maintained knowledge of lease and renewal rates to advocate for appropriate changes.
- Identified and quickly addressed property requirements, closely following applicable regulations and owner requirements
- Prepared budget, assessed expenditures and variances
- Properly Trained and Promoted employees
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
Property Manager
SeaBreeze Apartments
10.2013 - 04.2014
- Managed multiple sites with a total of 400 units
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Properly trained all Staff members
- Completed onboarding/off-boarding documents
- Maintained any Capital projects
- Communicated with vendors and contractors concerning work scheduling, billings, and certificates of insurance
- Assisted marketing personnel with property promotion, leveraging social media and housing platforms to highlight available rentals
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues promptly.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Assistant Manager
Beaumont Grand Apartments
06.2010 - 01.2013
- Supported senior managers with day-to-day operational requirements
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained delinquency at less than 2% constantly
- Assistant Community Manager with Monthly Reporting
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Optimized inventory for maximum revenue generation
- Increased and maintained occupancy rate to97% or higher
- Managed daily workloads by organizing schedules and delegating tasks
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Manager
The Audrey of Belltown
07.2008 - 06.2010
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised new construction projects, ensuring adherence to timelines and quality standards.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily tours, ensuring compliance with company protocols and enhancing visitor experience.
- Conducted market research to identify trends and opportunities, informing targeted marketing campaigns.
Assistant Manager
The Willows Apartments
07.2007 - 07.2008
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Implemented targeted advertising campaigns to drive customer engagement.
- Conducted comprehensive tours of apartments to prospective tenants, highlighting key features and amenities.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Associate of Applied Science - Business Administration
Bates Technical College
Tacoma, WA06.2001
Skills
- Community engagement
- Tenant and eviction laws
- Proficient in Yardi Voyager, On-Site, OneSite, Knock, Conservice, and RealPage
- Daily operations management
- Resident relations
- Property inspections
- CRM management
- Website management
- Partnership development
Certification
Certified Property Manager (CPM)
Accomplishments
. Collaborated with a team of ten in the development of Capital improvements for 2024.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issues through consumer testing.
Timeline
Community Manager
Creekside Village Apartment Homes
01.2017 - Current
Community Manager
College Point Apartments
04.2014 - 01.2017
Property Manager
SeaBreeze Apartments
10.2013 - 04.2014
Assistant Manager
Beaumont Grand Apartments
06.2010 - 01.2013
Assistant Manager
The Audrey of Belltown
07.2008 - 06.2010
Assistant Manager
The Willows Apartments
07.2007 - 07.2008
Certified Property Manager (CPM)
Associate of Applied Science - Business Administration
Bates Technical College
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