Lynette Ellsworth
Fort Worth,Texas
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
7
7
years of professional experience
Work History
Front Desk Agent/Night Auditor
Gaylord Texan Resort & Convention Center
11.2021 - Current
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Developed and maintained positive relationships with guests for satisfaction.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Implemented marketing and promotional initiatives to increase occupancy.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Kept accounts in balance and ran daily reports to verify totals.
Manager/Tax Preparer
Liberty Tax Service
01.2019 - 05.2021
- Onboarded new employees with training and new hire documentation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
Customer Service Cashier/Cash Office Associate
Target
11.2016 - 03.2019
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Operated cash register to record transactions accurately and efficiently.
Education
Bachelor of Science - Accounting
California State University of San Bernardino
San Bernardino, CA06.2011
Business Administration
Victor Valley Community College
Victorville, CA09.2008
Skills
Transaction Processing
Information Protection
Inventory Oversight
Cash Handling
Bookkeeping
Coaching and Mentoring
Record preparation
Data Gathering
Conflict Management
Microsoft Office
Report Generation
Reporting capabilities
Timeline
Front Desk Agent/Night Auditor
Gaylord Texan Resort & Convention Center
11.2021 - Current
Manager/Tax Preparer
Liberty Tax Service
01.2019 - 05.2021
Customer Service Cashier/Cash Office Associate
Target
11.2016 - 03.2019
Bachelor of Science - Accounting
California State University of San Bernardino
Business Administration
Victor Valley Community College