Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lynette English

Blossburg,PA

Summary

Proven housekeeping expert with a strong background in maintaining high standards of cleanliness and guest satisfaction at Hampton By Hilton. Demonstrates exceptional teamwork and communication skills, contributing to a 30% decrease in guest complaints. Skilled in deep cleaning and chemical handling, ensuring health and safety compliance. Passionate about enhancing guest experiences through meticulous room preparation and exceptional service.

Experienced with maintaining spotless and organized environments. Utilizes effective cleaning techniques and attention to detail to ensure spaces are inviting and hygienic. Track record of managing time efficiently and adapting to various cleaning challenges.

Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.

Diligent [Desired Position] with strong background in maintaining clean and organized living spaces. Proven ability to manage multiple tasks efficiently, contributing to consistently high standard of cleanliness. Demonstrated attention to detail and effective time management skills.

Reliable [Job Title] dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision.

Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.

Overview

26
26
years of professional experience

Work History

Housekeeper

Hampton By Hilton
05.2024 - 08.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Dusted picture frames and wall hangings with cloth.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.

Housekeeper

Pennwells Lodge
05.2017 - 08.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Operated electronic backpack vacuums and floor sweepers.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Handled requests for extra linens, toiletries and other supplies.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to proper locations.

Secretary

Sandra K Olson,Esquire
01.2004 - 02.2017
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.

Personal Care Assistant

Arlene Kuster (Deceased)
11.2000 - 08.2003
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.

Personal Care Assistant

Outlook Point at Midvalley
06.1998 - 08.2000
  • Maintained accurate patient records, contributing to efficient care coordination and seamless transitions between providers.
  • Provided emotional support for patients and families, helping them navigate difficult medical decisions and experiences.
  • Ensured a safe environment for patients by adhering to infection control protocols and maintaining equipment cleanliness standards.
  • Improved patient comfort by providing attentive and personalized care tailored to individual needs.
  • Implemented creative strategies for engaging cognitively impaired or non-verbal patients, enhancing their quality of life.
  • Maintained patient confidentiality and adhered to legal and ethical guidelines, ensuring adherence to HIPAA regulations.
  • Conducted regular patient assessments, identifying changes in condition and initiating timely interventions when needed.
  • Facilitated smooth transitions between home-based care settings through thorough documentation and communication with other caregivers involved in the case.
  • Demonstrated flexibility in adapting to changing patient needs while maintaining a high standard of care delivery.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed patients'' unique needs.
  • Assisted patients with activities of daily living, promoting independence and dignity.
  • Developed strong rapport with patients and families, fostering trust and open communication during challenging times.

Education

High School Diploma -

Northpenn High School
Blossburg, PA
06-1989

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Mopping and sweeping
  • Vacuuming and sweeping
  • Kitchen cleaning
  • Vacuuming
  • Cleaning bathrooms
  • Health and safety compliance
  • Bed making proficiency
  • Hospitality background
  • Dusting furniture
  • Deep cleaning expertise
  • Window cleaning
  • Customer-oriented
  • Waste disposal
  • Complex Problem-solving
  • Chemical handling
  • Guest relations
  • Exceptional communicator
  • Cleaning and organizing
  • Room preparation

Timeline

Housekeeper

Hampton By Hilton
05.2024 - 08.2024

Housekeeper

Pennwells Lodge
05.2017 - 08.2022

Secretary

Sandra K Olson,Esquire
01.2004 - 02.2017

Personal Care Assistant

Arlene Kuster (Deceased)
11.2000 - 08.2003

Personal Care Assistant

Outlook Point at Midvalley
06.1998 - 08.2000

High School Diploma -

Northpenn High School
Lynette English