Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Lynette Fahringer

Galeton,PA

Summary

Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships. Personable and dedicated, forward-thinking, accomplished in aiding company leaders. Meticulous and systematic, skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Overview

32
32
years of professional experience

Work History

Call Center Operator

C&T Enterprises
Wellsboro, PA
07.2022 - 07.2023
  • Handled calls to assist customers and dispatch services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Dispatched On Call crews to emergency electric outages.

Customer Service Supervisor

Zitomedia LLC
Coudersport, PA
04.2021 - 07.2022
  • Manage a team of 10+ CSR’s
  • Duties include payroll, discipline and coaching
  • Reporting
  • Customer escalations
  • Customer Billing issues
  • Interviewing
  • Training Classes

Customer Service Representative

Zito Media
Coudersport, PA
11.2019 - 04.2021
  • Assisted approximately 50 customers daily with internet, cable and telephone questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered 40+ inbound calls per day and directed to designated individuals or departments.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Educated customers on special pricing opportunities and company offerings.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Set up and activated customer accounts.
  • Documented conversations with customers to track requests, problems and solutions.

Bookkeeping Supervisor

Donald Fahringer General Contractor
Galeton, Pa
02.1994 - 05.2018
  • Payroll using Quickbooks Payroll
  • Preparing Quarterly Tax returns in a timely manner
  • Prepared Income and expense reports when necessary
  • Answer calls and set meeting appointments
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Reviewed account and service histories to identify trends and issues
  • Reviewed customer data to assess current issues and determine potential solutions
  • Addressed customer service inquiries quickly and accurately
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Greeter/Bookkeeper

Loving Life Child Care
Cherryville PA, PA
05.2010 - 11.2011
  • Provided snacks and meals in accordance with dietary guidelines.
  • Monitored children's play activities to ensure safety.
  • Encouraged positive behavior by providing praise and reinforcement of desired behaviors.
  • Communicated regularly with parents regarding their child's progress or concerns.
  • Participated in field trips with the daycare group to provide additional learning opportunities for the kids.
  • Implemented positive discipline techniques when necessary while maintaining a respectful attitude towards students.
  • Established good relationships with families through open communication about their child's progress.
  • Collaborated with other childcare staff members on planning events or special projects related to childcare services.
  • Assisted in developing an emergency plan for responding to medical emergencies or other crises at the daycare center.
  • Provided support during nap times by reading stories or performing other calming activities with the children.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Sanitized toys and tables to maintain clean, safe environment.

Assistant Supervisor/Quality Control Manager

H&R Block
Allentown, Pa
02.1991 - 04.2000
  • Overseeing the construction of Individual and Business tax returns before giving back to the customer
  • Performing preparation of Individual and business tax returns
  • Customer service representative
  • Mentored staff to achieve daily targets, using hands-on and motivational leadership.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.

Education

Some College (No Degree) - Accounting

Lehigh Carbon Community College
Schnecksville, PA

Skills

  • Communication Skills
  • Microsoft Office
  • Excel
  • High-energy attitude
  • Meeting Coordination
  • Calendar Management
  • Strong Organization
  • Clerical Support
  • Invoice Processing
  • Bookkeeping
  • Filing
  • Data Entry
  • Computer Skills
  • Microsoft Excel
  • Multitasking and prioritization

Accomplishments

Worked 10 years at H & R Block as an assistant manager/ customer service/ quality control/tax prep before doing accounting and secretarial and bookkeeping work for my husbands residential building contracting for 25 years

References

Jennifer Kutz - 610-419-1976

Heather Hiller 570-772-4441

Shannon Halle-814-558-7143

Alan Mertsock-814-203-2013

Timeline

Call Center Operator

C&T Enterprises
07.2022 - 07.2023

Customer Service Supervisor

Zitomedia LLC
04.2021 - 07.2022

Customer Service Representative

Zito Media
11.2019 - 04.2021

Greeter/Bookkeeper

Loving Life Child Care
05.2010 - 11.2011

Bookkeeping Supervisor

Donald Fahringer General Contractor
02.1994 - 05.2018

Assistant Supervisor/Quality Control Manager

H&R Block
02.1991 - 04.2000

Some College (No Degree) - Accounting

Lehigh Carbon Community College

Similar Profiles

  • Kyle Mosso

    Kyle MossoKyle Mosso

    Utility Call Center Operations Supervisor at C&T EnterprisesUtility Call Center Operations Supervisor at C&T Enterprises

  • Lewis McCance

    Lewis McCanceLewis McCance

    CDL A OTR Truck Driver at US XPRESS ENTERPRISES, INC, Werner EnterprisesCDL A OTR Truck Driver at US XPRESS ENTERPRISES, INC, Werner Enterprises

  • Kayode Damola

    Kayode DamolaKayode Damola

    Warehouse Operative, Production Operative-Packer and loader at I&S Global Enterprises, Gama Glass EnterprisesWarehouse Operative, Production Operative-Packer and loader at I&S Global Enterprises, Gama Glass Enterprises

  • Harleigh Hughes

    Harleigh HughesHarleigh Hughes

    Behavioral Health Technician (BHT) at ConcernBehavioral Health Technician (BHT) at Concern

  • Tonya L Gail

    Tonya L GailTonya L Gail

    LPN Charge Nurse at Broad Acres Nursing HomeLPN Charge Nurse at Broad Acres Nursing Home

CREATE PROFILE
Lynette Fahringer