LYNETTE FORT

Served as the main point of contact for coordinating service appointments and requests from customers; communicated with customers regarding the status of their service request.

Created service work orders, assigned to appropriate technician, and tracked from creation through completion. Invoiced customer for services rendered.

Managed customer monitoring accounts, served as contact between Central Station, service technicians and customer. Maintained customer monitoring renewal calendars and invoiced monthly.

Assisted management in creation of job proposals, and purchasing materials for new installation projects. Liaise between customer/contractor, engineer, and technician supervisor to assemble all required documents for county building department application process. Followed through the permitting process and assembled permit packets for technicians.

Coordinated job schedules between technicians and job site supervisors prior to and during job progression. Billed job draws monthly via Schedule of Values, and collate information for job close-out documents to be issued to contractor, Fire Marshal, and customer.

Assisted with weekly payroll, accounts payable as needed. Reviewed bank accounts daily and reconcile monthly.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.