Summary
Overview
Work History
Education
Skills
Certification
References
International Experience
Timeline
Generic

LYNETTE YEARWOOD GARCIA

Boston,USA

Summary

Accomplished professional with a solid foundation in customer service and event management. Skilled in problem-solving and project oversight, with a focus on team collaboration and performance improvement. History of delivering quality outcomes and exceptional client service. Committed to professional growth and staying updated on industry advancements to support organizational goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

REALTOR

Capital Teamwork Corp
PEMBROKE PINES
03.2021 - Current
  • Consulted with customers to successfully guide processes of purchasing and sales
  • Maintained client database and followed up regularly to offer buying and selling assistance
  • Researched similar properties to determine correct asking prices and expected sales prices for new listings
  • Completed accurate legal paperwork for sales, leases and property transfers.

RED CARD BUSINESS REPRESENTATIVE

Encore Boston Harbor
Everett
06.2019 - 03.2020
  • Identified new business opportunities and developed rapport, supporting new client relationships
  • Resolved escalated service issues for clients and advisors
  • Developed written and oral activity reports to identify quality issues and recommended solutions for improvement
  • Researched current and relevant industry trends, competitor performance and emerging technologies
  • Evaluated security threats to determine scope of problem and actionable solution
  • Recommended improvements to current business processes with evidence-based advice.

Senior Business Development Officer

Fresh Start Remodeling
Hollywood, Florida
11.2015 - 05.2019
  • Analyzed customer feedback data to improve customer experience initiatives.
  • Developed and implemented innovative strategies to identify, research and contact prospective customers.
  • Negotiated contracts with vendors, suppliers and partners to secure favorable terms.
  • Built strong relationships with existing customers by providing exceptional service and support.
  • Maintained accurate records of sales activities including customer contacts, proposals submitted, presentations conducted and deals closed.
  • Identified potential areas for improvement within current processes and procedures.

PERSONAL SERVICE ADVISOR

Power Financial Credit Union
PEMBROKE PINES
10.2014 - 10.2015
  • Recommended banking products and services to members based on individual requirements
  • Used consultative sales process and financial needs assessment to build customer profiles and create customized solutions
  • Demonstrated self-service options available via ATM locations and online, helping customers to exploit valuable and convenient transaction opportunities
  • Connected regularly with existing customer base to cross-sell available products and developed presentations to engage potential customers in bank offerings
  • Applied internal policies on risk management to guide customer interactions, client selections, and new patron acquisition efforts.

BRANCH MANAGER

All Uniform Wear
Sunrise
07.2014 - 10.2014
  • Deepened relationships, acquired new clients and improved service delivery to drive portfolio growth
  • Maintained positive relationships with stockholders, investors and industry partners funding key projects and programs
  • Set high bar for customer service and trained staff in consultative sales techniques
  • Recruited and hired new sales staff by assessing experience and communication, selling, and closing skills
  • Developed optimal work schedules to keep all shifts properly staffed
  • Delegated work and assignments based upon team members' strengths and expertise
  • Used coaching and performance strategies to improve team results and build successful environments
  • Planned and coordinated process improvements and new initiatives to meet customers' needs
  • Prepared detailed sales plans and set competitive team goals to meet business targets
  • Coordinated branch operations using staffing and monitoring tools
  • Trained and guided staff on new financial products and in upselling and cross-selling techniques.

ASSISTANT BRANCH MANAGER

First Convenience Bank
Richmond
10.2013 - 05.2014
  • Reviewed work performed by full time and part-time employees, providing mentoring and support to improve performance
  • Developed prospects for new loans by conducting cold calls and networking in the community
  • Monitored operations to ensure that interactions and processes complied with operational policies
  • Reinforced company's commitment to superior customer service to staff and modeled expected performance
  • Addressed customer complaints and assisted in timely resolution for all
  • Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
  • Addressed customer complaints and assisted in timely resolution to maximize satisfaction.

Education

Bachelor of Science (B.S.) - Business and Sports Management

University of the West Indies
St. Augustine, Trinidad

LCCI - Public Relations

London Chamber of Commerce Board of Examinations
London, United Kingdom

Skills

  • Organizational skills
  • Networking and prospecting
  • Sales representation
  • Problem-solving
  • Negotiation expertise
  • Sales techniques
  • Creative thinking
  • Effective communication
  • Microsoft Office Suite
  • Client relationship management
  • Customer service
  • Time management
  • Event management expertise

Certification

  • LCCI - Public Relations
  • Florida Teacher Certification - General Knowledge Subtests - Pass
  • Real Estate Sales Associate

References

References available upon request

International Experience

  • Event Manager/Coordinator, Events Unlimited
  • Country Manager, SPLASH Advertising Limited
  • Supervisor - Customer Service, RHAND Credit Union

Timeline

REALTOR

Capital Teamwork Corp
03.2021 - Current

RED CARD BUSINESS REPRESENTATIVE

Encore Boston Harbor
06.2019 - 03.2020

Senior Business Development Officer

Fresh Start Remodeling
11.2015 - 05.2019

PERSONAL SERVICE ADVISOR

Power Financial Credit Union
10.2014 - 10.2015

BRANCH MANAGER

All Uniform Wear
07.2014 - 10.2014

ASSISTANT BRANCH MANAGER

First Convenience Bank
10.2013 - 05.2014

Bachelor of Science (B.S.) - Business and Sports Management

University of the West Indies

LCCI - Public Relations

London Chamber of Commerce Board of Examinations

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LYNETTE YEARWOOD GARCIA