LYNETTE GEORGE
Saint Martinville,LA
Summary
A talented computer user support team member with an excellent record of diagnosing and resolving issues. Knowledgeable in hardware, software, and peripheral devices. Satisfy users with fast, expert service. Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
6
6
years of professional experience
Work History
Help Desk Technician
Stefanini IT Solutions
05.2023 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Provided basic end-user troubleshooting and desktop support.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Application Support Specialist
VIEMED, LAFAYETTE
04.2021 - 08.2022
- Worked on tablets with Samsung Knox that fixed device applications and overall device settings
- Worked in conjunction with the IT team on project integration and implementation with related testing
- Provided troubleshooting for tablets via a company platform called engage which was mostly due to a device causing issues via Bluetooth connectivity between a patient’s respirator and tablet
- I also worked with the Fresh service ticket system
- Upgraded multiple business applications to meet current functional requirements
- Helped users via telephone and MS Teams to diagnose and triage problems.
IT Service Technician
LHC, LAFAYETTE
07.2019 - 03.2021
- Set up equipment for employee use, ensuring proper installation of cables, operating systems, and appropriate software
- Helped users via telephone to diagnose and triage problems
- Educated customers on simple methods to solve common software and hardware issues
- Implemented remote troubleshooting techniques to solve common software and hardware issues
- Addressed and resolved routine user issues
- Performed troubleshooting and diagnosis for issues related to software and peripheral equipment
- Monitored and responded to tickets using the Service Now system
- Restored performance by completing basic repairs of hardware, software, and equipment.
Saleswoman
FCM VAPE SHOP, LAFAYETTE
06.2018 - 07.2019
- Answered customers' questions about products, prices, and availability
- Stocked and replenished merchandise according to store merchandising layouts
- Processed credit card payments and accurately handled cash
- Handled stressful situations professionally and multitasked with ease
- Highlighted products with creative and engaging merchandise displays
- Described products to customers to accurately explain details and care of merchandise
- Provided continued customer support after closing sales
- Investigated and resolved reported customer issues for improved customer satisfaction
- Described products to customers to accurately explain details and care of merchandise
- Remained up to date on store policies regarding payments, returns, and exchanges.
Education
High School Diploma -
05.2011
Associate of Applied Science - Information Technology
05.2019
GPA: 3.5
Skills
- Technical Support Triage
- Support Ticket System Management
- Remote System Analysis
- Network Infrastructure Monitoring
- Technical issues analysis
- Customer service expert
- Technical Support
- Issue troubleshooting
- Technical Documentation
- Account management
- Windows 10
- User credential management
Timeline
Help Desk Technician - Stefanini IT Solutions
05.2023 - Current
Application Support Specialist - VIEMED, LAFAYETTE
04.2021 - 08.2022
IT Service Technician - LHC, LAFAYETTE
07.2019 - 03.2021
Saleswoman - FCM VAPE SHOP, LAFAYETTE
06.2018 - 07.2019
Saint Martinville Senior High School - High School Diploma,
South Louisiana Community College (SLCC) - Associate of Applied Science, Information Technology
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