Lynette Griffin
Chicago,IL
Overview
10
10
years of professional experience
Work History
Debt Collection Specialist
Enova International
Chicago, IL
11.2022 - Current
- Effectively handle inbound and outbound calls to customers regarding overdue loan payments
- Utilize problem solving skills to find customer specific solutions for delinquent accounts
- Ensure superior customer service through excellent verbal and written communication
- Maintain accurate, up-to-date information for customer accounts
Assistant Store Manager
Liberty Tax Service
Chicago, IL
01.2014 - Current
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Trained 4 less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
Customer Service Rep
FTD.com
Chicago, IL
11.2020 - 02.2021
- Customer focus and retention increasing brand awareness
- Decision-making, problem resolution and creative thinking skills
- Strong communication and computer skills
- Customer-focused approach and the ability to quickly learn and adapt to needs and changes
- Ability to work in a fast-paced and fast-growing business
Patient Access Representative
NorthShore University HealthSystem - Skokie Hospital
Skokie, IL
01.2020 - 11.2020
- Answering phone calls from patients interested in scheduling an appointment with a physician
- Responsible for patient education in regards to our available online services
- Online knowledge management tool, including EPIC
- Register and verify insurance eligibility
- Adhere to strict HIPAA guidelines
- Route calls to correct administrative and clinical departments after assessing patients’ needs
Health Benefit Concierge
Bswift
Chicago, IL
05.2019 - 12.2019
- Educate and advice callers on their benefits, the system, and all related processes -
- Process enrollment related transactions and take ownership of issues through resolution -
- Research customer requests and follow up with customers as needed -
- Assist with company projects and administrative tasks -
- Other projects assigned as needed
Patient Access Representative
UI Health
Chicago, IL
08.2018 - 05.2019
- Collection and processing of registration information of new and returning patients
- Verify insurance documents and eligibility via phone or electronically
- Register patients for visits
- Entering patient personal and insurance information into system to obtain eligibility through eCare NEXT, Patient Access Management and Cerner Mill
- Systems
Education
High School Diploma -
City Colleges of Chicago-Harry S Truman College
Chicago, IL06.2013
Timeline
Debt Collection Specialist
Enova International
11.2022 - Current
Customer Service Rep
FTD.com
11.2020 - 02.2021
Patient Access Representative
NorthShore University HealthSystem - Skokie Hospital
01.2020 - 11.2020
Health Benefit Concierge
Bswift
05.2019 - 12.2019
Patient Access Representative
UI Health
08.2018 - 05.2019
Assistant Store Manager
Liberty Tax Service
01.2014 - Current
High School Diploma -
City Colleges of Chicago-Harry S Truman College