Overview
Work History
Education
Timeline
Generic

Lynette Griffin

Chicago,IL

Overview

10
10
years of professional experience

Work History

Debt Collection Specialist

Enova International
11.2022 - Current
  • Effectively handle inbound and outbound calls to customers regarding overdue loan payments
  • Utilize problem solving skills to find customer specific solutions for delinquent accounts
  • Ensure superior customer service through excellent verbal and written communication
  • Maintain accurate, up-to-date information for customer accounts

Assistant Store Manager

Liberty Tax Service
01.2014 - Current
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Trained 4 less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.

Customer Service Rep

FTD.com
11.2020 - 02.2021
  • Customer focus and retention increasing brand awareness
  • Decision-making, problem resolution and creative thinking skills
  • Strong communication and computer skills
  • Customer-focused approach and the ability to quickly learn and adapt to needs and changes
  • Ability to work in a fast-paced and fast-growing business

Patient Access Representative

NorthShore University HealthSystem - Skokie Hospital
01.2020 - 11.2020
  • Answering phone calls from patients interested in scheduling an appointment with a physician
  • Responsible for patient education in regards to our available online services
  • Online knowledge management tool, including EPIC
  • Register and verify insurance eligibility
  • Adhere to strict HIPAA guidelines
  • Route calls to correct administrative and clinical departments after assessing patients’ needs

Health Benefit Concierge

Bswift
05.2019 - 12.2019
  • Educate and advice callers on their benefits, the system, and all related processes -
  • Process enrollment related transactions and take ownership of issues through resolution -
  • Research customer requests and follow up with customers as needed -
  • Assist with company projects and administrative tasks -
  • Other projects assigned as needed

Patient Access Representative

UI Health
08.2018 - 05.2019
  • Collection and processing of registration information of new and returning patients
  • Verify insurance documents and eligibility via phone or electronically
  • Register patients for visits
  • Entering patient personal and insurance information into system to obtain eligibility through eCare NEXT, Patient Access Management and Cerner Mill
  • Systems

Education

High School Diploma -

City Colleges of Chicago-Harry S Truman College
Chicago, IL
06.2013

Timeline

Debt Collection Specialist

Enova International
11.2022 - Current

Customer Service Rep

FTD.com
11.2020 - 02.2021

Patient Access Representative

NorthShore University HealthSystem - Skokie Hospital
01.2020 - 11.2020

Health Benefit Concierge

Bswift
05.2019 - 12.2019

Patient Access Representative

UI Health
08.2018 - 05.2019

Assistant Store Manager

Liberty Tax Service
01.2014 - Current

High School Diploma -

City Colleges of Chicago-Harry S Truman College

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Lynette Griffin