Lynette Hogan
Bloomfield,CT
Summary
Dedicated Medical Assistant / Medical secretary with experience in a hospital as a PCA, and additional healthcare experience as a Phlebotomist at A laboratory patient care facility for 15 years. Known for providing premium patient care, problem solving, and excellent decision-making skills. HIPPA knowledge and A Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Medical Receptionist
OptumCare
09.2020 - 11.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Supported practice growth by promoting available services through marketing materials displayed in the reception area or provided during phone conversations with prospective clients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.5
- Answered phone calls and messages for 5-physician ENT medical facility, scheduling appointments, and handling patient inquiries.
Medical Secretary
Trinity Health Of NE
01.2016 - 07.2020
- Answer telephones and direct calls to appropriate staff
- Supporting providers and Staff
- Schedule and confirm patient appointments
- Greet and interview patients to complete documents and forms
- Operate computers and computerized equipment with knowledge of administrative and clerical procedures and systems, like Epic
- Answered phone calls and messages for 6-physician, Physiatrist medical facility, scheduling appointments, and handling patient inquiries.
Health Screener/Team Lead
SUMMIT HEALTH
06.2013 - 07.2015
- Measured blood pressure, height, weight, percent body fat and BMI and Phlebotomy, finger stick
- Patient registration
- Completed and submitted clinical documentation in accordance with agency guidelines
- Communicate with counseling these values to each employee
- Planned, organized and set up clinics.
- Directed and supervised team of 20 engaged in Health Screening and Biometrics development.
Medical Assistant
CLEAN SLATE
01.2011 - 01.2012
- Maintained accurate records of patient care, condition, progress and concerns
- Monitored vital signs, such as blood pressure and pulse
- Performed blood draws and collects patient specimens
- Obtained information about clients' medical history, Performed clerical duties, such as word processing, data entry, answering phones and filing
- Monitored expiration of medical supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
Phlebotomist II
QUEST DIAGNOSTICS
09.1995 - 01.2009
- Thorough tube knowledge
- Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment
- The ability to successfully draw the hardest of patients
- The ability to draw patient with no re-stick
- Reacted calmly and effectively in emergency situations
- Maintained efficient handling of administrative duties, Answering phones, Scheduling appointment, Patient processing.
Education
Certified Surgical Technician -
A.I. PRINCE TECHNICAL SCHOOL
Hartford, CT01.2010
Certified Medical Assistant -
CONNECTICUT BUSINESS INSTITUTE
East Hartford, CT01.1994
High School Diploma -
CONARD HIGH SCHOOL
Hartford, CT01.1983
Skills
- Quick problem solver
- Answering Phones
- Scheduling
- Medical Assistant
- Clerical
- Data Entry
- Filing
- Word
- Rails
- Ruby
- Epic
- Microsoft
HIPAA Compliance
Patient Communication
Patient confidentiality
Documentation accuracy
Certification
- Medical Assistant
- Phlebotomist
- CPR Certified
- Medical Assistant Certified Surgical Technician
- Surgical Technician
References
Available Upon Request
Timeline
Medical Receptionist
OptumCare
09.2020 - 11.2023
Medical Secretary
Trinity Health Of NE
01.2016 - 07.2020
Health Screener/Team Lead
SUMMIT HEALTH
06.2013 - 07.2015
Medical Assistant
CLEAN SLATE
01.2011 - 01.2012
Phlebotomist II
QUEST DIAGNOSTICS
09.1995 - 01.2009
Certified Surgical Technician -
A.I. PRINCE TECHNICAL SCHOOL
Certified Medical Assistant -
CONNECTICUT BUSINESS INSTITUTE
High School Diploma -
CONARD HIGH SCHOOL
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