Lynette Huggard
Shelton,WA
Summary
Dynamic leader with a proven track record at Walmart, excelling in customer focus and strategic planning. Mastered complaint resolution and employee engagement, significantly enhancing customer satisfaction and team productivity. Skilled in coaching and mentoring, adept at fostering a culture of diversity and inclusion. Achieves exceptional results through meticulous attention to detail and relationship building.
Overview
21
21
years of professional experience
Work History
Fashion Team Lead
Wal-Mart Supercenter
Tumwater, WA
06.2024 - Current
- Checking email on a daily basis.
- Checking roster to plan out the day
- Walk then floor in all of apparel for opportunities for in-stock and good zone.
- Working with associates on any freight left from previous receiving.
- Utilizing hand-held device to do price changes, claims, exceptions, and any inventory adjustments as needed.
- Assisting customers with returns, or locating product or providing them with resources to get the items they need.
- Teaching & training all associates with daily process and rack rules.
- Giving Feedback on associates in Workday site.
- Supported the management team in developing plans for future projects, initiatives and objectives.
People Leader
Walmart
Lacey, WA
08.2024 - 10.2024
- Maintained records of employee attendance, vacation requests, and leaves according to company guidelines.
- Developed strategies for onboarding new employees and training existing ones.
- Developed initiatives to motivate employees through recognition awards or other incentives.
- Utilized PowerPoint to set talent planning.
- Accessed the OSHA file to check on discrepancies, as well as providing any information on new claims as needed.
- Oversee all schedules and adjust hours as needed
Customer Service Manager
Walmart
Lacey, WA
10.2003 - 08.2024
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Monitored staff performance to ensure adherence to customer service standards.
- Scheduled associates as needed
- Evaluated and authenticated returns, exchanges and voids.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Evaluated employee job performance and motivated staff to improve productivity.
Education
High School Diploma -
Shelton High School
Shelton, WA06-1982
Some College (No Degree) -
West Coast Christian College
Fresno, CASome College (No Degree) -
Capitol Business College
Olympia, WASkills
- Customer focus
- Regulatory compliance
- Complaint resolution
- Strategic planning
- Resource allocation
- Equipment maintenance
- Coaching and mentoring
- Employee training
- Schedule management
- Workplace safety
- Diversity and inclusion
- Attention to detail
- Relationship building
- Loss prevention
- Employee engagement
Timeline
People Leader
Walmart
08.2024 - 10.2024
Fashion Team Lead
Wal-Mart Supercenter
06.2024 - Current
Customer Service Manager
Walmart
10.2003 - 08.2024
High School Diploma -
Shelton High School
Some College (No Degree) -
West Coast Christian College
Some College (No Degree) -
Capitol Business College
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