LYNETTE JACKSON

· Communicated with patients regarding their travel status, providing updates when necessary.

· Assisted travelers in making flight and hotel reservations.

· Organized and managed travel itineraries for patients.

· Provides prompt feedback regarding issues related to care coordination, seeking assistance when appropriate

· Responsible for timely communication and interaction with patients regarding care coordination. Maintains patient referral information electronically

· Consults with appropriate staff for questions regarding eligibility status of patients

· Responsible for timely communication with patients regarding care coordination – appointments, scheduling, housing and travel

· Inputs data into the designated database(s) and electronic health record for ease of communication across the consortium

• Greeted patients and visitors in a courteous and professional manner.
• Processed patient admissions, registrations, transfers, and discharges according to established procedures.
• Verified insurance coverage for services provided by the facility.
• Assisted with scheduling outpatient appointments.
• Responded to patient inquiries regarding billing or financial matters.
• Scanned documents into electronic medical records system.
• Maintained confidentiality of all patient information in accordance with regulations.
• Answered phones promptly in a professional manner.
• Facilitated communication between patients, staff members, etc.
• Explained various admission forms and policies, acquiring signatures for consent.
• Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
• Verified patients' insurance and payment methods during admissions or check-in processes.
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