Lynette Kibler
Plymouth,ME
Summary
Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage 28 years of progressive healthcare experience to positively impact business operations and clinical outcomes.
Overview
29
29
years of professional experience
Work History
Regional Manager
Select Rehabilitation
Northeast Region, ME, MA, NH, RI
01.2021 - Current
- Established and maintained operational and clinical standards for 14 skilled nursing facilities.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations within contracted skilled nursing facilities.
- Supervised Program Managers and staff to optimize customer expectations, initiatives and productivity and ensure compliance with all State and Federal regulations concerning patient care , billing and documentation
- Established updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve clinical outcomes and efficient performance
- Built and deepened partnerships with contracted customers to strengthen efforts and promote mutual profitability.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Spearheaded routine operations and special program initiatives for regional group.
- Strong working knowledge of Medicare Patient Driven Payment Model
Operations Consultant
RehabCare, Kindred
Northeast Region, ME, MA, NJ, PA, CT, NH, NY, NJ
10.2010 - 12.2020
- Monitored corporate policies and procedures, ensuring 100% compliance with State Healthcare and Federal regulations concerning patient care and documentation, provided Corporate Compliance and OSHA training in accordance with Federal guidelines
- Collaborated with clients to target issues and uncover methods that would increase operational efficiency and maximize profitability.
- Adapted quickly to changing project priorities and job specifications through observation and collaboration with customers.
- Instrumental in successfully transitioning staff and customers to CMS Patient Driven Payment Model from Prospective Payment System
- Developed written documents and reports related to programs and operations.
- Developed program plans, goals, objectives, and milestones for evaluating and measuring effectiveness of operations and clinical performance.
- Quickly learned new skills and procedures and applied them to daily tasks, improving efficiency and productivity in Rehabilitation Department and throughout various Skilled Nursing departments
- Quickly identified and carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Supervised client meetings to disseminate proper information and encourage participants to share ideas.
- Implemented facility start ups and trainings of new staff throughout Northeast when new Rehabilitation department contracts were acquired
Senior Program Director
RehabCare, Kindred
Bangor, ME
11.2001 - 10.2010
- Manage 1.2 million dollars worth of business annually in Skilled Nursing setting, including creating and managing budget Multi-sites managed throughout tenure
- Assure delivery of quality patient care through clinical consultations with Physicians, Nursing, and other support services
- Developed facility based Physical and Occupational Therapy out-patient program as means of increasing revenue to RehabCare and facility
- Provide training to facility staff as well as Physical Therapy and Nursing students from local university
Director of Operations
Rehabworks
Northeast, Maine
05.1999 - 11.2001
- Provided clinical consultation to Rehabilitation staff; provided documentation training to employees to ensure documentation standards were met and denials were reduced; completed chart audits; assisted facilities in Medicare Help Letter and Denials process; assisted with identifying and planning areas of program development to meet needs of facility; met with facility staff including Administrators and Directors of Nursing on regular basis to ensure satisfaction with Rehabilitation program
- Ensured compliance with all State and Federal regulations concerning patient care and documentation; provided Corporate Compliance and OSHA training in accordance with Federal guidelines
- Managed individual Rehabilitation Departments cost and revenue; ensured that productivity standards were met
- Interviewed and oriented new employees; completed annual performance appraisals
- Assisted Regional Salesman with presentations to potential clients in order to build service contracts in State of Maine
- Provided exceptional customer service to customers, retaining 100% of customers during tenure
- Defined, implemented and revised operational policies and guidelines
- Monitored budget and utilized operational resources
Lead Physical Therapist
Sundance Rehabilitation
Boise, ID
03.1997 - 05.1999
Physical Therapist
Eddy Cohoes Rehabilitation Center
Cohoes, NY
05.1993 - 03.1997
Education
Master of Science - Physical Therapy
University of The Sciences
Philadelphia, PA05.1993
Skills
- Operational Oversight
- Territory Management
- Financial Management
- Goals and performance
- Staff Management
- Staff recruiting
- Consulting
- Business development and planning
- Training and mentoring
Timeline
Regional Manager
Select Rehabilitation
01.2021 - Current
Operations Consultant
RehabCare, Kindred
10.2010 - 12.2020
Senior Program Director
RehabCare, Kindred
11.2001 - 10.2010
Director of Operations
Rehabworks
05.1999 - 11.2001
Lead Physical Therapist
Sundance Rehabilitation
03.1997 - 05.1999
Physical Therapist
Eddy Cohoes Rehabilitation Center
05.1993 - 03.1997
Master of Science - Physical Therapy
University of The Sciences
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