Summary
Overview
Work History
Education
Skills
Timeline
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LYNETTE KING

Plano,IL

Summary

To secure a position with a progressive organization that will allow me to utilize my acquired skills.

Overview

33
33
years of professional experience

Work History

Mail Opening- Team Lead (Retail/Wholesale)

BANCTEC
04.2006 - 05.2022
  • Coordinate and manage opening workflow
  • Communicate to team all processing deadlines and ensure they are met
  • Communicate all customer instructions and quality procedures
  • Review work for accuracy and completeness according to customer instructions and procedures
  • Move opened work to the next stage
  • Resolves routine production problems
  • Keep supplies stocked as needed
  • Coach team while monitoring time in order to minimize future errors
  • Communicate production issues to other department leads as well as other shift leads
  • Complete all team logs and reports

Mail Opening/Data Entry Operator

VOLT TEMPORARY AGENCY
07.2005 - 04.2006
  • Opened mail manually according to customer’s requirements, keyed in Data Entry Department and other duties assigned

Receptionist/Secretary

VOLUNTEERS OF AMERICA of ILLINOIS
11.2000 - 06.2002
  • Typed correspondences, prepared reports and wide variety of documents due for court appearance, filing, maintained office supplies & equipment, operated switchboard

Receptionist/Secretary

REACHING THE MARK, INC.
02.1996 - 11.2000
  • Performed assigned typing services to program units that were due for court appearance & typed progress reports for DCFS and Administrative Office Staff
  • Answered telephone, responsible for service to the public and staff

Rater/Data Entry Clerk

TRAVELERS TELEBROKERAGE
03.1994 - 02.1996
  • Calculate basic and standard rates for insurance quotations, enter into Prime system the proposal information and print completed quotes for mailing, including rushes; returned proposal information for additional quotes as needed; separate proposals for mailing as needed; back up to community rated states; handle other reasonable task or duties as needed by the firm

Customer Service Representative

NATIONAL DATA CORPORATION
06.1989 - 08.1993
  • Keyed monetary reports for various merchants to assist in managing their cash flow; keyed and verified gasoline and bank cards for purchase authorizations and identifying fraudulent use of credit cards; keyed tax reporting information; inventory control data and payroll data; placed over 500 long distance and international calls while simultaneously validating calling cards for various telephone companies; completion of fraudulent reports for merchants; area and country code look-ups; handled inbound telemarketing calls; assisted in training with new hires; foreign telex

Education

Early Childhood Development -

KENNEDY KING COLLEGE
Chicago, IL
01.2002

Professional Training - Customer Service Training

NATIONAL DATA CORPORATION
Lombard, IL
01.1993

Associate - Computer Programming/Accounting

NORTHWESTERN BUSINESS COLLEGE
Chicago, IL
01.1985

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring

Timeline

Mail Opening- Team Lead (Retail/Wholesale)

BANCTEC
04.2006 - 05.2022

Mail Opening/Data Entry Operator

VOLT TEMPORARY AGENCY
07.2005 - 04.2006

Receptionist/Secretary

VOLUNTEERS OF AMERICA of ILLINOIS
11.2000 - 06.2002

Receptionist/Secretary

REACHING THE MARK, INC.
02.1996 - 11.2000

Rater/Data Entry Clerk

TRAVELERS TELEBROKERAGE
03.1994 - 02.1996

Customer Service Representative

NATIONAL DATA CORPORATION
06.1989 - 08.1993

Early Childhood Development -

KENNEDY KING COLLEGE

Professional Training - Customer Service Training

NATIONAL DATA CORPORATION

Associate - Computer Programming/Accounting

NORTHWESTERN BUSINESS COLLEGE

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LYNETTE KING