Lynette Maxwell
Elead1One/CDK Global
Crestview,USA
22
years of professional experience
Professional software testing expert prepared to contribute to high-quality software development. Extensive experience in identifying and fixing bugs, ensuring seamless functionality across platforms. Strong focus on team collaboration and achieving results, leveraging skills in test automation and manual testing to meet evolving project requirements.
Work History
Quality Software Test Engineer
12 Years 2 Months- Strong experience with performance testing, quality assurance, test data management and test environment management
- Coordinated tasks with Release Team Operations to ensure timely systems updates
- Monitored and updated systems to ensure accurate tracking and resolution of bugs
- Coordinated cross-departmental efforts to enhance project execution and communication
- Knowledge of change management, release management, and configuration management
Service Advisor
9 Years 11 Months- Developed expertise over 10 years in monitoring customer interactions within a dynamic call center setting.
- Excellent customer service skills
- Processed part orders through Service Bench via Pega to ensure timely fulfillment
- Assist service centers with claims, authorizations, company policies and procedures
- Assisted service centers with claims and authorizations, ensuring compliance with company policies and procedures
- Process and Assist in RMAs and Cycle Count for Parts
- Authorized parts, labor, trip, and taxes for service centers in mid-east region, enhancing service operations
- Monitored and managed severity costs to optimize budget efficiency.
Education
High School Diploma
Skills
Selenium
Azure DevOps
Jira
Test Management Tools
Collaborative Testing
Knowledge and experience with formal system development and testing methodologies practices (Waterfall
Agile
etc.)
Automated Testing
Amazon AWS
Team Foundation Server
Microsoft Office
Microsoft Outlook
SharePoint
Microsoft Word
PowerPoint
Exceptional organizational skills and attention to detail
Cloud Testing
Cross-functional Collaboration
System development methodologies
Communication skills
Strong interpersonal skills
Organizational skills
Documentation skills
Timeline
Quality Software Test Engineer
Elead1One/CDK Global
06.2014 - 08.2026Read More
Service Advisor
NEW/Asurion
07.2004 - 06.2014Read More
Citrus High School
High School Diploma
Read More