LYNETTE MICHELE
Retail & Hospitality Manager
New Bern,north carolina
Summary
- Efficient, detail-oriented professional with excellent communication, interpersonal and creative thinking skills. I have a proven knowledge of customer needs assessment, aiming to leverage my abilities to successfully fill the vacancy at your company. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Assistant Manager Of Sales
Midtown Olive Oil Co
07.2019 - Current
- Gauged store performance by monitoring weekly performance
- Coached sales associates to develop strengths and peer-to-peer interactions
- Coordinated merchandise placement, signing and inventory control to improve sales
- Answered customers' questions about products, prices and availability
- Identified opportunities and strategies to increase sales
- Monitored customer preferences to determine focus of sales efforts
- Developed sales team through motivation, counseling and product knowledge
- Resolved customer complaints regarding sales and service
- Managed sales team to consistently achieve growth and hit sales targets.
Head Server
The Green Arch Market Restaurant
04.2016 - 09.2018
- Trained new servers in restaurant procedures, daily operations and server duties
- Handled waitstaff shift schedules, time off requests and last-minute absences
- Supervised dining staff to confirm optimal operations and prevent mistakes
- Prepared checks to itemize and total meal costs and sales taxes
- Answered telephones to take reservations or to-go orders
- Described ingredients and cooking methods to explain preparation of various food items
- Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine
- Suggested additional items to customers to increase restaurant sales
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service
- Trained new staff on restaurant operations and policies to strengthen performance.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
The Vine Restaurant And Winr Bar
02.2011 - 12.2014
- Greeted and accommodated guests, building positive experience from first interaction
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Exercised focus and concentration to keep track of tables and remember orders
- Prioritized multiple tasks in dynamic environment
- Created and maintained optimal communication chain, reducing guest dissatisfaction
- Maintained knowledge of safety and emergency procedures, remaining aware of accident prevention policies
- Attended company and restaurant required trainings and meetings, improving skills
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Answered telephones to take reservations or to-go orders
- Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages
- Suggested additional items to customers to increase restaurant sales
- Prepared checks to itemize and total meal costs and sales taxes
- Described ingredients and cooking methods to explain preparation of various food items.
Bartender
Tony Romo's Restaurant
04.2005 - 11.2007
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Assessed bar inventory and completed requisition sheets to restock supplies
- Created new and exciting cocktails and beverages based on item availability and seasonal interest
- Checked identification of customers to verify age requirements for alcohol purchases
- Prepared beverages and cocktails according to mixing and presentation standards and recipes
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Completed POS transactions, returning currency, coin and payment cards to patrons
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues
- Took beverages orders from guests and delivered drinks within reasonable time frames
- Maintained understanding of menu items to answer patron questions regarding food, drinks and preparation methods
- Suggested additional items to customers to increase bar sales
- Answered questions about menu selections and made recommendations
- Displayed and retained extensive knowledge of liquor, wine and beer
- Arranged bottles and glasses to make attractive displays
- Sliced and pitted fruit for garnishing drinks
- Served snacks or food items to customers seated at bar
- Collected money for drinks served
- Attempted to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, and ordering taxis and other transportation for intoxicated patrons
- Stocked spirits based on projections from daily functions sheet
- Followed bar recipes to deliver consistent drink quality and control costs
- Monitored intake of alcohol by guests and prohibited sale of alcohol to intoxicated individuals
- Took beverage orders from serving staff or directly from patrons
- Arranged bottles and glasses to create attractive displays
- Mixed liquor, soda, and bitters to prepare cocktails and other drinks
- Collaborated with manager to contribute to daily, holiday, and themed drink menus
- Checked identification of customers to verify age requirements for purchase of alcohol
- Conducted bar inventory on regular basis to complete daily requisition sheets
- Washed and wiped down prep areas, equipment, and utensils.
Bar And Cafe Manager
New Bern Golf And Country Club
04.1999 - 10.2003
- Achieved sales goals and delivered operational excellence to maximize efficiency and minimize loss
- Complied with cafe standards to drive safety, customer communications and store operations
- Interviewed and hired skilled cafe staff to provide optimal shopping experiences for customers
- Communicated with cafe team on key issues and messages, creating culture that demonstrated company values
- Managed cafe inventory levels by following ordering practices
- Promoted vibrant cafe by delivering on commitment to presentation and cleanliness
- Delivered positive customer experiences by driving consistent and personal service and thoughtful recommendations
- Reviewed financials, product mix and gross margin report to maximize sales and profitability
- Oversaw product quality, preparation and presentation standards
- Greeted guests, escort them to seats and present them with menus and wine lists
- Monitored compliance with health and fire regulations to reduce risk
- Kept accurate records in compliance with sanitation and food service requirements
- Assessed staffing needs and recruited staff, using methods such as newspaper advertisements and attendance at job fairs
- Established standards for personnel performance and customer service
- Counted money and made bank deposits
- Scheduled staff hours and allocated resources to maximize team member performance
- Scheduled use of facilities and catering services for events such as banquets and receptions and negotiated details of arrangements with clients
- Monitored employee and patron activities to enforce liquor regulations
- Estimated food and beverage consumption to determine purchasing requirements.
Room Service Supervisor
Sheraton Charleston Hotel
- Monitored food preparation, production and plating for quality control.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Decreased necessary training time by updating and overhauling training program.
Education
Travel And Tourism In Leisure Systems Studies
Commonwealth College
301 Center Point DriveAssociate of Arts - Commercial Photography/Layout & Design
New Orleans Academy of Fine Arts
5256 Magazine St. New Orleans, LA 701151998
Skills
- Sales Expertise
- Goals and Performance
- Staff Management
- Sales Team Supervision
- Strategy Assistance
- Client Needs Assessment
- Product and Service Sales
- Customer Order Management
- Special Promotions Planning
- Inventory Replenishment
- Dining Room Management
- Optimal Inventory Levels
- Maintaining Clean Work Areas
- Fire Safety Regulations
- Hiring and Onboarding
- Delegating Assignments
- Workflow Optimization
- Critical Thinking
- Guest Services
- Brand Visibility
- Event Preparation
Timeline
Assistant Manager Of Sales
Midtown Olive Oil Co
07.2019 - Current
Head Server
The Green Arch Market Restaurant
04.2016 - 09.2018
The Vine Restaurant And Winr Bar
02.2011 - 12.2014
Bartender
Tony Romo's Restaurant
04.2005 - 11.2007
Bar And Cafe Manager
New Bern Golf And Country Club
04.1999 - 10.2003
Room Service Supervisor
Sheraton Charleston Hotel
Travel And Tourism In Leisure Systems Studies
Commonwealth College
Associate of Arts - Commercial Photography/Layout & Design
New Orleans Academy of Fine Arts
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