Lynette Montoya
Murray,UT
Summary
Dynamic professional with a proven track record in customer service and cash handling, demonstrated at RC Willey and in roles across the retail sector. Excelled in POS systems and customer assistance, enhancing customer satisfaction and operational efficiency. Skilled in resolving billing disputes and boosting sales through effective product recommendations.
Overview
17
17
years of professional experience
Work History
Cashier
Department of Alcoholic Beverage Service
04.2022 - 10.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Retail Sales Clerk
Department of Alcoholic Bevarage Control
10.2014 - 12.2018
- Answered questions about store policies and addressed customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
Billing Clerk
RC Willey
07.2007 - 04.2010
- Handled account payments and provided information regarding outstanding balances.
- Managed invoicing and payment processing operations.
- Monitored outstanding invoices and performed collections duties.
- Executed billing tasks and recorded information in company databases.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Verified accuracy of billing data and corrected discrepancies.
Education
High School Diploma -
Salt Lake Community College
Salt Lake City, UTSkills
- POS Systems
- ID Verification
- Customer Service
- Drawer balancing
- Customer Assistance
- Cash Register Operation
- Product Recommendations
- Cash handling and management
Timeline
Cashier
Department of Alcoholic Beverage Service
04.2022 - 10.2024
Retail Sales Clerk
Department of Alcoholic Bevarage Control
10.2014 - 12.2018
Billing Clerk
RC Willey
07.2007 - 04.2010
High School Diploma -
Salt Lake Community College
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