Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lynette Moreno Hinz

Lynette Moreno Hinz

Anchorage,Alaska

Summary

Proven leader in small business operations, notably with Alaska Yellow Cab Co., I excel in driving revenue growth and customer retention through exceptional client service and operations management. Leveraging skills in finance and relationship building, I've significantly enhanced business performance and team collaboration, achieving notable results in competitive markets.

Overview

42
42
years of professional experience

Work History

Taxicab Permit Owner/operator

Alaska Yellow Cab Co. Checker Cab Co. Alaska Cab
07.1979 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability. Yelw Cab Co., Checkl
  • Taxicab permit owner/operator, dispatcher
  • July 1979- current
  • Safely transport passengers to/from locations within Municipality ofAnchorage, Southcentral and Matanuska Valley.
  • Clean, wash, light maintance of vehicle, inspect and operate all taxicab equipment daily.
  • Keep all daily log records, provide receipts and collect paper charges daily.
  • Dispatch calls received, keep daily logs.
  • Handled daily cash/ credit card transactions, Medicaid vouchers and all company accounts charges.
  • When dispatching keep accurate daily logged calls and dispatched trips totals.

Owner/Operator

Self-employeed
12.2006 - 09.2008
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Trained and motivated employees to perform daily business functions.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Contributed positively to the local community through involvement in various events or charitable organizations.
  • Prepared annual budgets with controls to prevent overages.
  • Improved safety standards by regularly reviewing protocols and implementing necessary updates.
  • Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
  • Developed comprehensive training programs for employees to enhance skills and improve productivity.
  • Crafted engaging sales copy and eye-catching graphics for inventive client presentations.
  • Operated with safety and skill to avoid accidents and delays.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Provided and maintain accurate dispatch, required taxicab commercial insurance coverage and paid for advertisement.
  • Hired/fired and trained employees/drivers, supervised employees and collected day/night leases. Paid local,

Education

None

University of Alaska Anchorage
Anchorage, AK
04.1996

High School Diploma -

Dimond High School
Anchorage, AK
05.1976

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Operations Management
  • Business Management
  • Business Planning
  • Project estimating
  • Staff Management
  • Staff hiring
  • Cost Reduction
  • Regulatory Compliance
  • Customer Service
  • Decision-Making
  • Teamwork and Collaboration
  • Scheduling
  • Inventory Tracking and Management
  • Purchasing and planning
  • Records Organization and Management
  • Desktops, Laptops, and Mobile Devices
  • Customer Retention
  • Staff training/development
  • Operations Oversight
  • Sound Judgment
  • Revenue Generation
  • Revenue Growth
  • Payroll Administration and Timekeeping
  • Finance and Accounting Oversight

Timeline

Owner/Operator

Self-employeed
12.2006 - 09.2008

Taxicab Permit Owner/operator

Alaska Yellow Cab Co. Checker Cab Co. Alaska Cab
07.1979 - Current

None

University of Alaska Anchorage

High School Diploma -

Dimond High School

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Lynette Moreno Hinz