Lynette Morris Floyd
Peru,IL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Account Manager/Scheduling Specialist
Dina Lunken DDS
04.2017 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Scheduled and rescheduled patient visits.
- Collected after the visit.
- Went over treatment plans to get acceptance
- wrote letters to insurance when claims were denied
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
Dental Assistant
Dina Lunken DDS
04.2005 - 04.2017
- Assisted in patient preparation and comfort during dental procedures.
- Managed sterilization of instruments and ensured compliance with safety protocols.
- Maintained accurate patient records and updated treatment plans efficiently.
- Collaborated with the dentist to optimize workflow during examinations and treatments.
- Educated patients on oral hygiene practices and post-treatment care effectively.
- Implemented inventory management system for dental supplies, ensuring adequate stock levels at all times.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Explained treatment procedures and instructed patients on home care guidelines.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
Education
Bachelor of Science - Business
Devry Institute of Technology
Addison, ILSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Typing proficiency
- Skilled in various software programs
- Goals and performance
Timeline
Account Manager/Scheduling Specialist
Dina Lunken DDS
04.2017 - Current
Dental Assistant
Dina Lunken DDS
04.2005 - 04.2017
Bachelor of Science - Business
Devry Institute of Technology
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