Carol Lynette Mosley
Augusta,Georgia
Summary
Administrative Assistant Nurse Manager of Medical Surgical Unit Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Assistant Nurse Manager Intermediate/Med Surgical Unit
Piedmont Augusta(Formerly University Hospital
04.2022 - Current
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Facilitated collaboration within team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted coworkers and staff members with special tasks on daily basis.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Advocated for patients'' rights and ethical considerations in all aspects of care delivery.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Investigated and resolved issues affecting hospital operations and patient care.
- Worked at least 40 hours per month as floor nurse to maintain clinical proficiency.
- Managed 50 nurses and nursing activities in 32-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
PRN Staff Nurse (Main Day Pre-op)
Doctors Hospital
07.2019 - 08.2022
- Coordinated seamless transitions of care between various departments within the hospital setting by effectively communicating relevant information among healthcare providers.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Advocated for patients'' rights, ensuring that each individual received appropriate resources and support throughout their healthcare journey.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Organized and managed care of patients undergoing various therapies and procedures.
Interim Nurse Manager of Intermediate Unit
Piedmont Augusta (Formerly University Hospital)
01.2022 - 04.2022
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Managed patients recovering from medical or surgical procedures.
- Incorporated feedback from patients, families, and staff into ongoing quality improvement initiatives designed to enhance overall patient satisfaction.
- Investigated and resolved issues affecting hospital operations and patient care.
- Effectively managed budgeting responsibilities such as labor costs control and equipment procurement to ensure financial stability within the nursing department.
- Contributed to the development of departmental goals and objectives aligned with organizational mission and vision statements.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Improved staff retention by providing ongoing education, mentorship, and performance evaluations for nursing team members.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Established and continuously optimized unit schedules and individual work assignments.
- Educated family members and caregivers on patient care instructions.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Streamlined workflow processes for increased efficiency in daily nursing operations and improved patient outcomes.
- Worked at least 24 hours per month as floor nurse to maintain clinical proficiency.
- Managed 50 nurses and nursing activities in 32-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
Staff Nurse Discharge Center
Piedmont Augusta (Formerly University Hospital)
09.2019 - 12.2021
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Evaluated effectiveness of care plans regularly, making adjustments as needed based on individual patient needs and progress toward goals.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Educated patients on self-care management, empowering them to take active role in their overall health and wellbeing.
- Acted as patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Promoted culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
- Managed 30 incoming calls, emails per day.
Assistant Nurse Manager, Women Center Surgical Svc
University Health Care System
05.2012 - 09.2019
- Met with and patients to discuss and distribute information on health maintenance and disease prevention.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Participated in development of guidelines for care.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Prepared and sanitized rooms before surgical procedures and assisted surgeons during operations with medical equipment.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in healthcare team.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Monitored patient reactions after administering medications and IV therapies.
- Managed patients recovering from medical or surgical procedures.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Followed proper procedure for installation and removal of catheters, IVs, and PIC lines.
- Investigated and resolved issues affecting hospital operations and patient care.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Audited charts and reviewed clinical documents to verify accuracy.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Created efficient shift handover process which improved continuity of care between nursing shifts.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Worked well in team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed approximately 30 incoming calls and emails per day.
Staff Nurse/Relief Charge Nurse, Women Center Surg
Piedmont Augusta (Formerly University Hospital)
01.1997 - 05.2012
- Led initiatives for continuous improvement in quality measures, resulting in better patient outcomes.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Educated patients on self-care management, empowering them to take active role in their overall health and wellbeing.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Assisted with delivery of newborns, providing care and support for successful transition to motherhood.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Evaluated patient histories, complaints, and current symptoms.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Acted as patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Monitored patient reactions after administering medications and IV therapies.
- Worked well in team setting, providing support and guidance.
- Self-motivated, with strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated leadership skills in managing projects from concept to completion.
- Passionate about learning and committed to continual improvement.
- Managed approximately 30 incoming calls and emails per day.
Staff Nurse, OB,GYN, and Nursery
Piedmont Augusta (Formerly University Hospital)
01.1995 - 05.2012
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Acted as patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Demonstrated excellent time management skills while juggling multiple priorities in fast-paced environment.
- Educated family members and caregivers on patient care instructions.
- Recorded details regarding therapies to keep patient charts updated.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Streamlined workflow processes to increase efficiency in high-volume clinical setting.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
- Evaluated effectiveness of care plans regularly, making adjustments as needed based on individual patient needs and progress toward goal.
- Assisted with delivery of newborns, providing care and support for successful transition to motherhood.
- Promoted culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
- Educated patients on self-care management, empowering them to take active role in their overall health and wellbeing.
- Coordinated discharge planning with case managers to ensure seamless transitions of care from hospital to home or other facilities.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Participated in hospital committees to recommend quality improvement initiatives.
- Strengthened communication skills through regular interactions with others.
- Worked well in team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Managed approximately 30 incoming calls and emails per day.
Staff Nurse, Newborn Nursery
Doctors Hospital
03.1996 - 07.2010
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Streamlined workflow processes to increase efficiency in high-volume clinical setting.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Led initiatives for continuous improvement in quality measures, resulting in better patient outcomes.
- Promoted culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Educated family members and caregivers on patient care instructions.
- Assisted with delivery of newborns, providing care and support for successful transition to motherhood.
- Acted as patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Organized and detail-oriented with strong work ethic.
- Applied effective time management techniques to meet tight deadlines.
- Worked well in team setting, providing support and guidance.
- Managed approximately 30 incoming calls and emails per day.
Education
Bachelor of Science in Nursing (BSN) -
University of Texas, Arlington
Arlington, Texas04.2015
Associate of Applied Science -
Excelsior College, (Formerly New York Regents)
New York, NY01.1995
License Practical Nurse -
Augusta Technical College
Augusta, Georgia01.1980
Skills
- Provide clinical supervision and coordinates unit clinical operations with other departmental disciplines under direction of Nurse Manager
- Provide effective and efficient patient care
- Responsible person and excellent communication skills
- Self-directed with astute judgment skills
- Maintain high level of personal accountability
- Audit nursing documentation
- Rounds on patients and families
- Serves as role model and resource to staff
- Participates in hiring
- Demonstrates ability to lead and motivate outstanding healthcare teams
- Effectively and manage clinical and support staff in patient care while maintaining high level of staff morale and professionalism
- Demonstrates effective quality nursing practice in positive manner
- Remain calm and professional throughout any crisis
- Successful at prioritizing task and managing time well
- Flexible, and adapts well to change
- Assumes responsibilities of nurse manager in absence
Certification
- CPR-Cardiopulmonary Resuscitation
- ACLS-Advanced Cardiac Life Support
- Certified Lactation Counselor (CLC)
Awards
- Spirit of Nursing 2008
- Spirit of Nursing 2010
- Spirit of Nursing 2011
- Spirit of Nursing 2013
References
References upon request
Timeline
Assistant Nurse Manager Intermediate/Med Surgical Unit
Piedmont Augusta(Formerly University Hospital
04.2022 - Current
Interim Nurse Manager of Intermediate Unit
Piedmont Augusta (Formerly University Hospital)
01.2022 - 04.2022
Staff Nurse Discharge Center
Piedmont Augusta (Formerly University Hospital)
09.2019 - 12.2021
PRN Staff Nurse (Main Day Pre-op)
Doctors Hospital
07.2019 - 08.2022
Assistant Nurse Manager, Women Center Surgical Svc
University Health Care System
05.2012 - 09.2019
Staff Nurse/Relief Charge Nurse, Women Center Surg
Piedmont Augusta (Formerly University Hospital)
01.1997 - 05.2012
Staff Nurse, Newborn Nursery
Doctors Hospital
03.1996 - 07.2010
Staff Nurse, OB,GYN, and Nursery
Piedmont Augusta (Formerly University Hospital)
01.1995 - 05.2012
Bachelor of Science in Nursing (BSN) -
University of Texas, Arlington
Associate of Applied Science -
Excelsior College, (Formerly New York Regents)
License Practical Nurse -
Augusta Technical College
- CPR-Cardiopulmonary Resuscitation
- ACLS-Advanced Cardiac Life Support
- Certified Lactation Counselor (CLC)
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