Lynette Mundy-Latham
Hesperia,CA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
23
23
years of professional experience
Work History
Warehouse Worker
Amazon
, CA
02.2025 - Current
- Operated scanners, computers, and other equipment to sort packages for transport to Fulfillment Warehouses.
- Used pallet jacks to move items to and from warehouse locations.
- Stacked products onto pallets according to Fulfillment Center Locations.
Caregiver
IHSS In Home Support Services
Hesperia, CA
11.2020 - Current
- Assisted clients in adapting to lifestyle changes during recovery phases.
- Ensured thorough records for all client service activities.
- Monitored health and well-being of clients and reported significant health changes.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
Warehouse Worker
Amazon
, CA
08.2024 - 11.2024
- Scanned barcodes on packages using RF scanners.
- Organized packages into designated containers for delivery.
- Monitored package flow throughout the facility and made adjustments as necessary.
- Maintained accuracy and speed in sorting packages according to size, weight, and destination.
Customer Care Representative I
The Hartford
Remote, CA
11.2023 - 06.2024
- Assisted claimants, providers, and clients with problems or questions regarding claims.
- Communicated effectively with policyholders, providing updates and explaining the claims process clearly.
- Engaged in customer conversation to understand needs, resolve issues, and answer product questions.
- Guided employees on their rights, responsibilities, benefits, and obligations under the FMLA law.
Warehouse Worker
Amazon
, CA
08.2023 - 10.2023
- Stacked finished goods in designated areas within the warehouse.
- Reported any damaged or defective items to supervisor immediately upon discovery.
- Prepared outgoing shipments by selecting appropriate packaging materials based on size, weight, fragility and destination of package.
- Followed safety and quality protocols, and lean processes to minimize accidents.
Warehouse Worker
Amazon
, CA
03.2023 - 06.2023
- Ensured safety protocols were followed at all times while operating machinery.
- Assisted in packaging and labeling of products for shipment.
- Followed established guidelines for picking orders accurately.
- Staged and sorted multiple types of products for loading.
City Carrier Assistant
United States Post Office
San Bernardino, CA
10.2018 - 11.2020
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
- Used portable electronic scanner to track parcels and record tracking progress.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
Internet Voice Repair Representative I
Spectrum
Ontario, CA
05.2018 - 09.2018
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Assessed damage to customer products, recommending repair or replacement options.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Delivered technical assistance to customers through phone and email, ensuring timely problem resolution.
Bank Teller
Desert Community Bank
Hesperia, CA
10.2017 - 05.2018
- Explained bank services, financial products and applicable fees to customers.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Performed cash handling duties including counting currency, coins and checks.
- Identified and reported suspicious behavior to security personnel as appropriate.
Warehouse Worker
Amazon
, CA
03.2018 - 05.2018
- Used handheld scanners for warehouse management system compliance.
- Complied with OSHA regulations, company policies and protocols to maintain safe and efficient operations.
- Operated stand-up forklift to move merchandise and materials in warehouse.
Attended College
American International University
06.2017 - 10.2017
Business Customer Service Specialist II
AT&T Mobility
Cerritos, CA
01.2007 - 06.2017
- Provided technical assistance to customers regarding products or services offered by the company.
- Diagnosed and resolved hardware and software issues on a variety of mobile devices.
- Assisted customers with troubleshooting data connection issues related to their cell phones.
- Conducted research into new products and services available for customers' mobile devices.
Accounting Assistant
Smith & Noble
Corona , CA
03.2005 - 12.2006
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Reconciled or entered report discrepancies found in financial records.
- Prepared and issued customer invoices, monitored receivables, and managed collections process.
- Analyzed financial statements to identify trends and make recommendations for improvement.
Collections Agent
Sears Credit/Citi Cards
Rancho Cucamonga, CA
08.2003 - 02.2005
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Utilized skip tracing techniques including phone calls, internet searches and databases.
Directory Assistance Operator
Infonxx
Riverside, CA
05.2003 - 07.2003
- Helped callers make local and long distance calls.
- Operated telephone switchboard and routed calls to correct destination.
- Assisted callers with finding specific locations using geographical services.
- Offered special assistance to persons unable to dial or in emergency situations.
Skip Trace Investigator
Law Office of Wolpoff & Abramson, LLP.
Rockville, MD
09.2002 - 05.2003
- Adhered strictly to all applicable laws and regulations when gathering personal data from third parties.
- Used advanced skip tracing tools to locate customers.
- Interviewed former and current neighbors, friends, relatives, references and employers via telephone to obtain information pertaining to whereabouts of skips.
- Communicated effectively with customers via telephone, email or mail in order to obtain additional information necessary for successful skip tracing.
Education
BBA - Human Resources Management
American InterContinental University
Online08-2018
Skills
- Medication administration
- Record keeping
- Health monitoring
- Meal preparation
- Client assessment
- Crisis management
- Conflict resolution
- Regulatory compliance
- Data entry
- Customer service
- FMLA compliance
- Training development
- Problem solving
- Labor relations
- Union relations
- Payroll completion
- Time management
- HRIS maintenance
- Microsoft Office Suite
- Personnel relations
- Grievance handling and redressal
- Recruitment planning
- Contract negotiation
- Workplace diversity cultivation
- Payroll and benefits administration
- HR policies and procedures
- Debt negotiation
- Skip tracing
- Payment processing
- Financial reporting
- Billing procedures
- SOX compliance
- Fair debt practices
- Payment arrangement
- Billing and collections best practices
- Accounts reconciliation
- Accounts payable management
- Fixed asset management
- Account reconciliation
- Payroll
- Financial data analysis
- Accounts receivable management
- IFRS and GAAP requirements
- AP/AR supervision
- Package sorting
- Pallet jack operation
- Shipping preparation
- Quality assurance
- Attention to detail
- Stacking and staging
- Problem-solving
- Safety protocols
- Shipment palletization
- Pallet jack handling
- Multitasking and organization
- Order fulfillment
- Microsoft Excel
Timeline
Warehouse Worker
Amazon
02.2025 - Current
Warehouse Worker
Amazon
08.2024 - 11.2024
Customer Care Representative I
The Hartford
11.2023 - 06.2024
Warehouse Worker
Amazon
08.2023 - 10.2023
Warehouse Worker
Amazon
03.2023 - 06.2023
Caregiver
IHSS In Home Support Services
11.2020 - Current
City Carrier Assistant
United States Post Office
10.2018 - 11.2020
Internet Voice Repair Representative I
Spectrum
05.2018 - 09.2018
Warehouse Worker
Amazon
03.2018 - 05.2018
Bank Teller
Desert Community Bank
10.2017 - 05.2018
Attended College
American International University
06.2017 - 10.2017
Business Customer Service Specialist II
AT&T Mobility
01.2007 - 06.2017
Accounting Assistant
Smith & Noble
03.2005 - 12.2006
Collections Agent
Sears Credit/Citi Cards
08.2003 - 02.2005
Directory Assistance Operator
Infonxx
05.2003 - 07.2003
Skip Trace Investigator
Law Office of Wolpoff & Abramson, LLP.
09.2002 - 05.2003
BBA - Human Resources Management
American InterContinental University
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