Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lynette Mundy-Latham

Hesperia,CA

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

23
23
years of professional experience

Work History

Warehouse Worker

Amazon
, CA
02.2025 - Current
  • Operated scanners, computers, and other equipment to sort packages for transport to Fulfillment Warehouses.
  • Used pallet jacks to move items to and from warehouse locations.
  • Stacked products onto pallets according to Fulfillment Center Locations.

Caregiver

IHSS In Home Support Services
Hesperia, CA
11.2020 - Current
  • Assisted clients in adapting to lifestyle changes during recovery phases.
  • Ensured thorough records for all client service activities.
  • Monitored health and well-being of clients and reported significant health changes.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.

Warehouse Worker

Amazon
, CA
08.2024 - 11.2024
  • Scanned barcodes on packages using RF scanners.
  • Organized packages into designated containers for delivery.
  • Monitored package flow throughout the facility and made adjustments as necessary.
  • Maintained accuracy and speed in sorting packages according to size, weight, and destination.

Customer Care Representative I

The Hartford
Remote, CA
11.2023 - 06.2024
  • Assisted claimants, providers, and clients with problems or questions regarding claims.
  • Communicated effectively with policyholders, providing updates and explaining the claims process clearly.
  • Engaged in customer conversation to understand needs, resolve issues, and answer product questions.
  • Guided employees on their rights, responsibilities, benefits, and obligations under the FMLA law.

Warehouse Worker

Amazon
, CA
08.2023 - 10.2023
  • Stacked finished goods in designated areas within the warehouse.
  • Reported any damaged or defective items to supervisor immediately upon discovery.
  • Prepared outgoing shipments by selecting appropriate packaging materials based on size, weight, fragility and destination of package.
  • Followed safety and quality protocols, and lean processes to minimize accidents.

Warehouse Worker

Amazon
, CA
03.2023 - 06.2023
  • Ensured safety protocols were followed at all times while operating machinery.
  • Assisted in packaging and labeling of products for shipment.
  • Followed established guidelines for picking orders accurately.
  • Staged and sorted multiple types of products for loading.

City Carrier Assistant

United States Post Office
San Bernardino, CA
10.2018 - 11.2020
  • Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.

Internet Voice Repair Representative I

Spectrum
Ontario, CA
05.2018 - 09.2018
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Assessed damage to customer products, recommending repair or replacement options.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Delivered technical assistance to customers through phone and email, ensuring timely problem resolution.

Bank Teller

Desert Community Bank
Hesperia, CA
10.2017 - 05.2018
  • Explained bank services, financial products and applicable fees to customers.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Performed cash handling duties including counting currency, coins and checks.
  • Identified and reported suspicious behavior to security personnel as appropriate.

Warehouse Worker

Amazon
, CA
03.2018 - 05.2018
  • Used handheld scanners for warehouse management system compliance.
  • Complied with OSHA regulations, company policies and protocols to maintain safe and efficient operations.
  • Operated stand-up forklift to move merchandise and materials in warehouse.

Attended College

American International University
06.2017 - 10.2017

Business Customer Service Specialist II

AT&T Mobility
Cerritos, CA
01.2007 - 06.2017
  • Provided technical assistance to customers regarding products or services offered by the company.
  • Diagnosed and resolved hardware and software issues on a variety of mobile devices.
  • Assisted customers with troubleshooting data connection issues related to their cell phones.
  • Conducted research into new products and services available for customers' mobile devices.

Accounting Assistant

Smith & Noble
Corona , CA
03.2005 - 12.2006
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Reconciled or entered report discrepancies found in financial records.
  • Prepared and issued customer invoices, monitored receivables, and managed collections process.
  • Analyzed financial statements to identify trends and make recommendations for improvement.

Collections Agent

Sears Credit/Citi Cards
Rancho Cucamonga, CA
08.2003 - 02.2005
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
  • Adhered to company policies and applicable laws while collecting debts from customers.
  • Utilized skip tracing techniques including phone calls, internet searches and databases.

Directory Assistance Operator

Infonxx
Riverside, CA
05.2003 - 07.2003
  • Helped callers make local and long distance calls.
  • Operated telephone switchboard and routed calls to correct destination.
  • Assisted callers with finding specific locations using geographical services.
  • Offered special assistance to persons unable to dial or in emergency situations.

Skip Trace Investigator

Law Office of Wolpoff & Abramson, LLP.
Rockville, MD
09.2002 - 05.2003
  • Adhered strictly to all applicable laws and regulations when gathering personal data from third parties.
  • Used advanced skip tracing tools to locate customers.
  • Interviewed former and current neighbors, friends, relatives, references and employers via telephone to obtain information pertaining to whereabouts of skips.
  • Communicated effectively with customers via telephone, email or mail in order to obtain additional information necessary for successful skip tracing.

Education

BBA - Human Resources Management

American InterContinental University
Online
08-2018

Skills

  • Medication administration
  • Record keeping
  • Health monitoring
  • Meal preparation
  • Client assessment
  • Crisis management
  • Conflict resolution
  • Regulatory compliance
  • Data entry
  • Customer service
  • FMLA compliance
  • Training development
  • Problem solving
  • Labor relations
  • Union relations
  • Payroll completion
  • Time management
  • HRIS maintenance
  • Microsoft Office Suite
  • Personnel relations
  • Grievance handling and redressal
  • Recruitment planning
  • Contract negotiation
  • Workplace diversity cultivation
  • Payroll and benefits administration
  • HR policies and procedures
  • Debt negotiation
  • Skip tracing
  • Payment processing
  • Financial reporting
  • Billing procedures
  • SOX compliance
  • Fair debt practices
  • Payment arrangement
  • Billing and collections best practices
  • Accounts reconciliation
  • Accounts payable management
  • Fixed asset management
  • Account reconciliation
  • Payroll
  • Financial data analysis
  • Accounts receivable management
  • IFRS and GAAP requirements
  • AP/AR supervision
  • Package sorting
  • Pallet jack operation
  • Shipping preparation
  • Quality assurance
  • Attention to detail
  • Stacking and staging
  • Problem-solving
  • Safety protocols
  • Shipment palletization
  • Pallet jack handling
  • Multitasking and organization
  • Order fulfillment
  • Microsoft Excel

Timeline

Warehouse Worker

Amazon
02.2025 - Current

Warehouse Worker

Amazon
08.2024 - 11.2024

Customer Care Representative I

The Hartford
11.2023 - 06.2024

Warehouse Worker

Amazon
08.2023 - 10.2023

Warehouse Worker

Amazon
03.2023 - 06.2023

Caregiver

IHSS In Home Support Services
11.2020 - Current

City Carrier Assistant

United States Post Office
10.2018 - 11.2020

Internet Voice Repair Representative I

Spectrum
05.2018 - 09.2018

Warehouse Worker

Amazon
03.2018 - 05.2018

Bank Teller

Desert Community Bank
10.2017 - 05.2018

Attended College

American International University
06.2017 - 10.2017

Business Customer Service Specialist II

AT&T Mobility
01.2007 - 06.2017

Accounting Assistant

Smith & Noble
03.2005 - 12.2006

Collections Agent

Sears Credit/Citi Cards
08.2003 - 02.2005

Directory Assistance Operator

Infonxx
05.2003 - 07.2003

Skip Trace Investigator

Law Office of Wolpoff & Abramson, LLP.
09.2002 - 05.2003

BBA - Human Resources Management

American InterContinental University

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Lynette Mundy-Latham