Lynette Murray
Pittsburgh,PA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at Marion County Sheriff's Department. Skilled in office administration and problem-solving, I excel in environments requiring attention to detail and team collaboration. Achieved significant improvements in case processing efficiency and conflict resolution. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Urban League of Greater PIttaburg
2022.01 - Current
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed all tasks in compliance with company policies and procedures.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Court Bailiff /Law Enforcement Officer
Marion County Sheriff's Department
2010.04 - 2019.06
- Reduced potential conflicts within the courtroom setting through proactive identification and intervention before issues escalated into disruption or disorderly conduct incidents.
- Assisted jurors throughout the trial process, addressing any questions or concerns to ensure a fair and unbiased verdict.
- Guaranteed successful execution of court orders by monitoring and assisting in the enforcement of judgments, fines, and other legal directives.
- Facilitated swift case processing by organizing and preparing legal documents for review.
Education
High School Diploma -
Pittsburgh Perry High School
Pittsburgh, PA06.1977
Skills
- Work Prioritization
- Office Administration
- Problem-solving skills
- Customer Service
- Telephone Etiquette
- File Organization
- Administrative Support
- Team Collaboration
- Call Routing
Timeline
Front Desk Receptionist
Urban League of Greater PIttaburg
2022.01 - Current
Court Bailiff /Law Enforcement Officer
Marion County Sheriff's Department
2010.04 - 2019.06
High School Diploma -
Pittsburgh Perry High School
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