LYNETTE M. WILLIAMS
Hampton,United States
Summary
Customer Service Professional with 12 years of experience supporting customer care and inside sales operations, with a strong focus on managing government contracts and ensuring 100% compliance. Skilled in reviewing orders, controlling workflow, and coordinating with crossfunctional teams to meet manufacturing and delivery timelines. Proven ability to develop customer relationships, resolve issues efficiently, and contribute to awarded contracts through exceptional service. Seeking to contribute to Crane Aerospace & Electronics' mission by leveraging my experience in supporting mission-critical systems for the aerospace and defense industries. Results-driven Inside Sales Account Manager known for maintaining high productivity and efficiently completing tasks. Skilled in lead generation, customer relationship management, and negotiating deals. Excel in communication, adaptability, and problem-solving to achieve sales targets and foster client loyalty.
Overview
12
12
years of professional experience
Work History
Inside Sales
C E Thurston & Sons
Hampton, United States
03.2024 - 04.2025
- Proficiently processed quote requests, successfully converting them into sales orders, thereby generating revenue exceeding $200K and significantly enhancing the company's financial performance.
- Accurately entered and meticulously managed purchase orders within the Prophet 21 system, ensuring strict adherence to compliance with standard clauses and enhancing overall operational integrity.
- Proactively handled inquiries and provided timely status updates for open orders, therefore improving operational efficiency and customer satisfaction.
- Cultivated and maintained relationships with Newport News Shipbuilding buyers and vendors, facilitating expedited quote and order processing and prompted resolution of issues, which strengthened business partnerships.
- Collaborated closely with the Quality team to ensure full compliance with regulatory standards, thereby enhancing vendor performance and ensuring the highest quality of service delivery.
Customer Service Specialist
TE Connectivity
Hampton, United States
09.2018 - 02.2024
- Effectively processed a high volume of purchase orders and managed customer inquiries via telephone, email, and Salesforce, ensuring prompt updates and resolutions.
- Conducted comprehensive reviews and ensured compliance for government contracts exceeding $1 million, adhering to DFARS regulations and DPAS ratings.
- Collaborated with planning teams across four plants and participated in weekly military meetings to discuss contract status and updates.
- Led training sessions as an SAP Super User, educating colleagues on new processes and system enhancements.
- Facilitated the acquisition of end-user certificates for export licenses and diligently followed up on their status with the Global Trade Services team.
Sr. Export Coordinator & Special Commodities
Ocean Network Express
Richmond, VA
03.2018 - 09.2018
- Efficiently processed booking requests and inquiries from clients, truckers, and field offices via telephone, email, and electronic data exchange, ensuring prompt resolutions and high levels of customer satisfaction.
- Skillfully scheduled and booked refrigerated, dry, and hazardous commodity shipments, optimizing logistics and ensuring strict compliance with safety regulations.
- Managed a substantial volume of daily incoming calls and emails, providing customized solutions to meet diverse customer needs.
- Swiftly investigated and resolved critical incidents, maintaining service quality and mitigating potential disruptions.
- Collaborated seamlessly with field offices and internal departments to resolve customer issues, leveraging strong interpersonal skills and extensive knowledge of rail, truck, vessel, and terminal operations.
Export Refrigerated Customer Service Representative
K Line North America
Richmond, VA
11.2012 - 03.2018
- Responsible for processing booking requests, inquiries and concerns from clients, truckers and field offices via telephone, email, and electronic data exchange.
- Investigated and resolved issues related to equipment availability and late gates, maintaining smooth operations and enhancing customer trust.
- Communicated changes in vessel schedules, equipment availability, and late gates to local offices, ensuring seamless coordination and operational efficiency.
- Traced refrigerated cargo in transit to overseas ports and coordinated with overseas offices to divert export cargo as requested by customers, optimizing logistics.
- Trained export representatives on reefer procedures, allocation policies, and terminal systems, significantly enhancing team competency and performance.
Education
BBA - Business Administration and Management
Averett University
Danville12.2010
Skills
- CRM (Salesforce)
- ERP (SAP)
- Empathetic Interpersonal Skills
- Strategic Decision-Making
- Effective Communication
- Microsoft Office
- Sales order processing
- Quote management
- Purchase order management
- Customer relationship management
- Regulatory compliance
- Logistics coordination
- Data entry accuracy
- Team collaboration
- Issue resolution
- Time management
- Effective communication
- Problem solving
- Operational efficiency
- Salesforce experience
Accomplishments
- Processed orders worth over $200K, improving order accuracy by 30%.
- Ensured compliance for contracts exceeding $1M, maintaining adherence to DFARS regulations.
- Ensured 100% compliance for $1M government contracts with DFARS regulations.
- Trained team members as SAP Super Users, improving system efficiency by 25%.
References
References available upon request.
Timeline
Inside Sales
C E Thurston & Sons
03.2024 - 04.2025
Customer Service Specialist
TE Connectivity
09.2018 - 02.2024
Sr. Export Coordinator & Special Commodities
Ocean Network Express
03.2018 - 09.2018
Export Refrigerated Customer Service Representative
K Line North America
11.2012 - 03.2018
BBA - Business Administration and Management
Averett University
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