Lynette Newsom

Spring Valley,CA

Summary

Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding customer relation standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Reliable Medical Biller with coding and medical terminology knowledge. Polished and hardworking performer with background overseeing accounts and handling records management tasks. Team-oriented person with great decision-making skills.

Overview

years of professional experience

Work History

Media Relations Coordinator

First class Jewlery

San Diego, CA

12.2020 - Current

Directed catalog, media and instructional services in the library.
Led trainings via online platforms for local and off-site staff on the functionality of newly developed applications to achieve strategic objectives.
Sourced materials that met current needs, drove curiosity and supported learning.
Documented all movement of library media materials and equipment.
Handled all troubleshooting of PCs, software, printers and other equipment in most efficient manner for entire design department.
Organized all aspects of library, including media supplies, main catalog, special equipment and permanent records.

Medical Billing Specialist

Touro University Nevada

Henderson, NV

02.2010 - 12.2020

Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
Remained up-to-date with all insurance requirements, including details of patient financial responsibilities, fee-for-service and managed care plans by participating in training programs.
Prepared billing statements for patients, ensuring correct diagnostic coding.
Analyzed and interpreted patient medical and surgical records to determine billable services.
Determined prior authorizations for medication and outpatient procedures.
Reviewed and verified benefits and eligibility with speed and precision.
Oversaw regulatory and strategic initiatives to ensure accuracy of medical claims.
Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.

Education

Associate of Science - Customer Relations

UNLV, Las Vegas, NV

09.1999

Skills

Classroom practices
Reference research
Group instruction
Audio-visual equipment
Team development
Interactive media
Multimedia presentations
Social media management

Research proficiency
Professional business writing
Customer service
Basic math
Project planning
Working collaboratively
Program management

Timeline

Media Relations Coordinator - First class Jewlery

12.2020 - Current

Medical Billing Specialist - Touro University Nevada

02.2010 - 12.2020

UNLV - Associate of Science, Customer Relations