Proven Administrative Assistant with expertise in team collaboration and problem-solving. Strong organizational skills and attention to detail foster a supportive work environment, ensuring efficient clinic operations and enhanced patient care.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Administrative Assistant III
HOUSATONIC DIALYSIS -DAVita
12.2014 - Current
Clerical work, open communication, and building trust with the clinical team, medical director, and external entities.
Coordinating the preparation of reports and identifying areas for improvement.
AA support in the clinic with three modalities: ICHD, HHD, and PD.
Modality Choice Lead - Home Modality Educator.
Safety Leader: OSHA reporting to provide a safe workplace.
Report the monthly Quality Assessment Performance.
DaVita Rx Champion - Committee Rx Management Team.
Fire Drills: Coordinate and facilitate quarterly fire drills.
Kronos Payroll Editor.
Onboarding new teammates.
Core Team meeting facilitator: Clinical outcomes support.
FHM meeting facilitator.
CAT audit participant: state survey readiness facility audit.
AA Preceptor.
Maestro- Labor Tracking- DPC support.
Facility maintenance: quarterly and annual facility inspections, follow-up, and reporting.
Fostering We Care behaviors, celebrating team, and improving teammate morale.
Executed on-time, under-budget projects by solving complex issues for senior leadership.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Handled incoming calls and inquiries, providing information and assistance as needed.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Coordinated communication between healthcare providers and patients for optimal care.
Maintained accurate patient records and ensured compliance with health regulations.
Administrative Assistant
Waterbury Dialysis
01.2013 - 01.2014
Managed patient scheduling and appointment confirmations for dialysis treatments.
Coordinated office communications between patients and healthcare providers.
Maintained accurate patient records and updated information in the database.
Assisted in the preparation of medical documents and reports for staff meetings.
Organized inventory supplies and ensured timely orders for necessary materials.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Certified Dialysis Technician
Acute Unit
01.2012 - 11.2013
Operated and maintained various technical equipment for optimal performance.
Collaborated with team members to ensure efficient workflow processes.
Monitored vital signs and patient responses during dialysis sessions.
Managed equipment setup and troubleshooting for dialysis machines.
Implemented infection control measures to ensure patient safety during treatments.
Developed effective relationships with patients through compassionate listening skills.
Performed patient assessments, monitored vital signs and implemented dialysis treatments.
Certified Hemodialysis Technician
Danbury Hospital
01.2010 - 01.2013
Monitored patient vital signs during hemodialysis treatments.
Prepared dialysis machines and ensured proper functioning before procedures.
Educated patients on treatment processes and self-care instructions.
Assisted in troubleshooting equipment malfunctions during dialysis sessions.
Maintained accurate patient records and documented treatment details.
Collaborated with healthcare team to develop patient care plans.
Adhered to infection control protocols and safety regulations consistently.
Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies.
Maintained accurate records of all treatments performed, including patient data, fluid volumes and medications administered during each session.
Demonstrated proficiency in operating multiple types of hemodialysis machines according to manufacturer guidelines.
Monitored patient vital signs throughout duration of dialysis treatments, and reported any changes or issues to physician.
Chief Dialysis Technician
El Paso Dialysis
01.2001 - 01.2004
Operated dialysis machines to ensure patient safety and comfort.
Monitored vital signs during treatment to identify any potential complications.
Maintained clean and organized treatment areas for optimal workflow.
Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment. Reuse.
Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
Evaluated access sites for infection or other complications prior to initiating treatment.
Identified and reported any adverse reactions or changes in patient condition to the supervising nurse.
Collaborated with interdisciplinary team members to ensure best possible outcomes for all patients.
Certified Hemodialysis Technician
BRONX DIALYSIS
01.1997 - 01.2001
Monitored patient vital signs during hemodialysis treatments.
Prepared dialysis machines and ensured proper functioning before procedures.
Assisted in troubleshooting equipment malfunctions during dialysis sessions.
Maintained accurate patient records and documented treatment details.
Collaborated with healthcare team to develop patient care plans.
Adhered to infection control protocols and safety regulations consistently.
Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
Loan Officer
Marine Midland Bank
The Bronx
01.1993 - 01.1996
Reviewed financial statements to assess borrower creditworthiness.
Provided ongoing support throughout the loan lifecycle for clients.
Maintained accurate records of client interactions and loan statuses.
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Developed and maintained relationships with potential customers to increase loan business.
Delivered high levels of customer service to facilitate smooth processes.
Evaluated loan applications to determine eligibility and risk factors.
Assisted clients in understanding loan terms and options available.
Processed loan documentation and ensured compliance with regulations.
Education
Bachelor Health Administration -
Phoenix Univeristy
08.2025
Health Administration -
Phoenix University
09.2009
Skills
Team collaboration
Project management
Quality assessment
Patient education
Safety compliance
Data reporting
Certification
Certified Clinical Hemodialysis Technician, Nephrology Nursing Certification Commission, Current
CPR, Current
Volunteer Experience
Saddle wood Elementary School, Vice President for the PTO committee
New York Public School, Learning Leader, Utilize coaching strategies in working with students with learning disabilities.