Marlene De La Cruz
El Paso,TX
Summary
Compassionate Patient Services Coordinator equipped with top-notch administrative, billing and customer service skills. Manages appointments and scheduling with organized approach. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
22
22
years of professional experience
Work History
Patient Service Representative/Medical Records Supervisor
Texas Tech Family Medicine
02.2014 - Current
- Verify insurance eligibility and coverage for patients.
- Communicate effectively with staff, patients, and insurance companies by email and telephone.
- Maintain a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handle complaints and customer service inquiries in person, via telephone and through email.
- Assist patients in filling out check-in and payment paperwork.
- Facilitate patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Boost efficiency within the clinic''s daily operations by proactively identifying areas for improvement or streamlining.
- Copayments and compiled daily financial records.
Optometric Assistant
Eye Care Plus
08.2002 - 02.2014
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection
- Stocked clinical workstations and procedure rooms with necessary supplies
- Examined eyes, under observation, with instruments and pharmaceutical agents to determine visual acuity
- Performed clerical duties, including pasting refractor receipts, entering data into spreadsheets and alphabetizing folders and invoices
- Supported clerical staff to facilitate optimal patient care and operations
- Supported optometrist with vision screenings, exams and prepping rooms and medical instruments
- Collected forms, copied insurance cards, and coordinated patient information for billing and insurance processing
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
Education
Certificate - Medical Office Administration
International Business College - El Paso
El Paso08.2003
Skills
- Scheduling appointments
- Time management
- Working collaboratively
- Flexible
- Work well independently
- Insurance Verification
- Medical recordkeeping
- People skills
- Computer skills
- Exceptional communication
- Professionalism and Ethics
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Phone and Email Etiquette
- Patient Registration
- Registration and Scheduling
Timeline
Patient Service Representative/Medical Records Supervisor
Texas Tech Family Medicine
02.2014 - Current
Optometric Assistant
Eye Care Plus
08.2002 - 02.2014
Certificate - Medical Office Administration
International Business College - El Paso
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