LYNETTE PITROIPA
School bus attendant
Daytona Beach,FL
Summary
Experienced Bus Attendant with 2 years of experience supervising passengers on board, particularly travelers with special physical or mental needs. Promoted passenger safety during trips by enforcing established guidelines. Caring Bus Aide experienced in keeping passengers safe. Focused on providing additional support to individuals in need of help. Bringing 2 years of experience working with school-aged children. Caring Bus Aide experienced in keeping passengers safe. Focused on providing additional support to individuals in need of help. Bringing 2 years of experience working with school-aged children. Skilled at assisting drivers with maintaining order and keeping students safe when boarding, riding and disembarking from the bus. Certified in First Aid and CPR. Hardworking bus attendant with expertise in emergency response, behavior monitoring and student relations. Good interpersonal, communication and conflict resolution skills. Attentive School Bus Aide offering 2+ years of experience focused on helping students, maintaining safety and keeping accurate records. Knowledgeable about wheelchair assistance, proper restraints and travel procedures.
Overview
33
33
years of professional experience
Work History
Bus Attendant
Volusia County Schools
08.2022 - Current
- Enhanced student safety by consistently monitoring behavior and maintaining a disciplined environment during bus rides.
- Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
- Improved communication between parents and school staff by promptly reporting incidents or concerns related to students'' wellbeing.
- Maintained a clean and organized bus environment, contributing to a positive experience for all passengers.
- Provided first aid care when needed, addressing minor injuries and ensuring overall student health.
- Developed strong relationships with students, fostering trust and promoting a sense of community during daily commutes.
- Managed emergency situations calmly and efficiently, prioritizing student safety above all else.
- Enforced school policies regarding bus behavior, instilling responsibility in students from an early age.
- Supported diverse passengers by understanding individual needs and adjusting assistance accordingly.
- Promoted positive interactions among peers, mediating conflicts when necessary to maintain a peaceful atmosphere on the bus.
- Facilitated smooth transitions between school day activities by assisting students with timely arrival at relevant destinations.
- Trained new School Bus Attendants in proper procedures and responsibilities, ensuring continued high-quality service for passengers.
Head Cook
Mercy Retirement & Care Center
01.2011 - 03.2013
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Reduced food waste by implementing inventory management systems and optimizing ingredient usage.
- Developed new menu items for increased customer satisfaction and repeat business.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Collaborated with dining room staff to ensure seamless communication between front-and back-of-house operations.
- Mentored junior cooks, providing guidance on culinary techniques and fostering professional growth within the team.
- Monitored food preparation processes to maintain consistent taste, texture, and presentation of dishes.
- Tracked food costs and adjusted menu pricing accordingly to maintain profitability while offering competitive prices for customers.
Transit Bus Operator
Queen City Metro
02.1996 - 11.2011
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Improved on-time performance by effectively navigating traffic conditions and adjusting routes as necessary.
- Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Handled fare collection accurately, protecting company revenue through diligent recordkeeping and reporting procedures.
- Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on changing laws and guidelines affecting transportation operations.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Supported emergency response efforts during natural disasters or other crises by coordinating closely with local authorities as needed.
- Assisted new operators in learning routes effectively through mentoring programs or ride-along sessions.
- Streamlined communication between dispatchers and drivers, improving overall system effectiveness during peak travel times.
- Identified potential areas for improvement within daily operations based on personal observation or feedback from passengers.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
Direct Support Professional
Ohio Valley Residential Services
03.2009 - 06.2010
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Customer Service Representative
Golden Age Nursing Home
01.1991 - 05.1994
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Withrow University High School
Cincinnati, OH06.1988
Skills
- Flexibility
- Scheduling expertise
- Cash handling
- Ticket handling proficiency
- Organizational skills
- Inventory management
- Interpersonal skills
- Strong work ethic
- Customer service excellence
- Decision-making abilities
Accomplishments
- Supervised team of 26 staff members.
- Documented and resolved Issues which led to Fighting.
- Supervised student's of 23 to work with me and the Drive.
Timeline
Bus Attendant
Volusia County Schools
08.2022 - Current
Head Cook
Mercy Retirement & Care Center
01.2011 - 03.2013
Direct Support Professional
Ohio Valley Residential Services
03.2009 - 06.2010
Transit Bus Operator
Queen City Metro
02.1996 - 11.2011
Customer Service Representative
Golden Age Nursing Home
01.1991 - 05.1994
High School Diploma -
Withrow University High School