Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lynette Reynolds

Lynette Reynolds

Salem,MA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Owner

Baroque Vintage
05.2015 - Current
  • Reseller of Vintage and Wholesale Jewelry
  • Use of the Poshmark selling/buying platform to sell part and full time since 2015
  • Maintained Posh Ambassador II Status as a featured Seller on the platform


Social Media Manager

FreebiesFrenzy
01.2013 - 01.2021
  • Manage website, choose content to post, schedule posts via wordpress, post and manage facebook page, create and maintain other social media platforms including Twitter, Instagram and Pinterest
  • Full time monitoring of over 400 competitor sites for direction and content to fully vet daily
  • Multi-account management of all social media
  • Update wordpress site with up to 35 new original posts per day
  • Sent out daily email mailings to mailing list of over 4 million
  • Seo Writing for Google Ad Words and search engines, running promotions and giveaways for select clients, product branding, high level of detail organization and multi-tasking.
  • Increased customer engagement through social media.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Analyzed and reported social media and online marketing campaign results.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Identified target market and key segments through in-depth analysis of markets and related trends.
  • Analyzed competitor pages to locate backlink and keyword opportunities.
  • Discussed SEO needs and optimized strategies for short- and long-term campaigns.

Front Desk Manager - Customer Service - Night Auditor

Wyndham Resorts - Knights Inn
06.2008 - 05.2015
  • Customer Service in the hospitality field
  • All front desk responsibilities as only one front desk manager works at a time to maintain hotel and all its inner and outer services
  • This include checking in, checking out, maintaining positive experience for guests, troubleshoot any issues, follow through with guests questions, needs, help with the local area, vacation experience, or business needs for business clients
  • Building lasting relationships with guests and their companies to maintain superior guest relations and high percentage return stay
  • Night Audit For 24/7 hotel, complete all financial paperwork, troubleshoot any issues in financial discrepancies and fix
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Trained and mentored staff on procedures, service standards and productivity strategies.
  • Complete the taxes for the day/week/month/year

Customer Service (Contractor)

Osram Sylvania
07.2007 - 12.2007
  • Account Management for companies that received Sylvania Special lighting
  • Customer Service for in-bound calls for routing technicians and calculating expenses of service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative (Contractor)

United Health Group
03.2007 - 07.2007
  • Worked with Physicians and Members concerning benefits and health insurance laws
  • Created referrals and pre-authorizations for Behavior Health
  • Acted as go-between for patient rights and companies offering authorizations.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Senior Customer Service (Contractor)

Reliable Technologies
09.2006 - 03.2007
  • Handled all marketing materials and executed the design of mailers and promotions
  • Processed product orders and Service requests for Printing manufacturing industry
  • Worked as an active assistant to the sales team for HP certified repairs and products
  • Processed, scheduled and executed customer orders for new and established customers.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Graphic Design/Senior Editor

New Hampshire Technical Institute
02.2006 - 05.2006
  • NHTI Literary Journal
  • Created book for standard use in College Literary Classes in NH, released yearly
  • Worked in a team to choose the best writing for 2005-2006
  • Edited all writings for publications
  • Designed publication layout for printing
  • Created standard templates and procedures to be used by future editors

Business Customer Service

Apex Systems, Inc
05.2003 - 01.2004
  • For High Profile Key Accounts (MTV, Lockheed Martin)
  • Routing of calls to technicians in the field
  • Processing of Service Requests

Assistant, Data Entry

Barbara Davis Agency, AIG Insurance
12.2002 - 05.2003
  • Insurance Brokers
  • High Volume Data Entry
  • Assisted manager in all aspects of business operations.
  • Worked closely with coworkers to strategically plan for company growth.

Freelance Graphic and Web Designer

05.1994 - 03.2003
  • Design multilevel websites incorporating HTML, XML, Flash and Java
  • Expertise in hand-coding for better search engine keyword results and browser capabilities
  • Creative design of logos and materials for companies from concept to finish

Senior Graphic Designer

Action Printing
01.2000 - 08.2002
  • Designed and Executed all in-house design projects for pre-press production
  • Created logos and design suites for business clients
  • Maintained and designed websites and web graphics for business clients
  • Worked in a fast paced office producing work from business cards to magazines to web sites
  • Used all Adobe, Corel, Macromedia and Quark software and coded HTML and Java
  • Introduced web design as a sales option for the business and increased revenue due to level of design
  • Removed expensive third-parties used for high level full color design and created it in-house.

Retail Management & Web Design

Wild Syde, Inc
05.1998 - 01.2000
  • Senior Web Design, Website management,
  • Created and maintained 8 websites for product lines
  • Integrated in-store database of merchandise to produce real time quantities on-line by using Cold Fusion in the beginning stages of what is known now as popular storefront shopping cart software
  • Use of HTML, Java, CSI and the beginnings of Flash programming
  • Revenue increase to 1 Million gross for company in first year due to high level of proficient design
  • Front End Store management
  • Managed inventory control, cash control and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Retail Management

Equinox Books and Curios
02.1994 - 05.1998
  • Website Management
  • Created, maintained one of the first full esoteric shops to go online
  • Maintained and ran the store and all operations necessary from ordering, stocking, personal shopper consultations
  • Did 3 classes per week during entire duration – on various subjects
  • Made all custom blended products sold within store
  • Ran tables and festival merchant row stations at festivals for duration.

Senior Graphic Designer

PIP Printing
01.1994 - 01.1998
  • Designed and Executed all in-house design projects for pre-press production
  • Created logos and design suites for business clients
  • Maintained and designed websites and web graphics for business clients
  • Worked in a fast paced office producing work from business cards to magazines to web sites
  • Created projects primarily for NJ political parties

Education

Human Services -

NHTI
2006

Associates Degree - Graphic Design, Printing, Photography

Brick Computer Institute
1995

Skills

    25 Years Experience & Skills:

  • Data Entry - Type 90 wpm alpha/numerical Minutes and Transcription All Data Entry & Data Mining skills
  • Administrative Duties including all general office work, verbal and written communications, AR/AP, office management, organization, ordering, appointment setting and organizing, calendar management and scheduling, itinerary planning, personal assistant work, meeting notes, all office duties to help maintain smooth working environment
  • Executive Assistant and virtual assistant work doing high level calendar management, appointment organizing both professional and personal, personal finances, personal trip planning, personal correspondences written and verbal, any other duties to make executive do their job easier
  • Senior Customer Service - verbal and written Problem-solving, perfect re-wording skills to make the customer happy but to also adhere to company guidelines Full concierge services included This also includes call center CSR inbound/outbound
  • Fast environment multi-tasker, can handle multiple tasks and job duties at once Very good time-management scheduling myself and others if needed to get things done in the best time frame
  • SEO and Content Writing Blog writing to best use keywords organically so it is not forced in original written content
  • Social Media and Marketing All aspects of social media original posts, backlinks, traffic driving, organic marketing, product and company branding, giveaways and promotion running
  • Sales and Management, building lasting relationships with clients, handling of accounts for business to business Including retail
  • Marketing – understanding business trends in marketing online and in print to best suit my client, help in branding and utilizing multifaceted approach to business plan
  • Hospitality – Front Desk and Night Management – Financial Auditor – for major hotel chain
  • Graphic Design, Pre-press, Typography, Typesetting, Marketing Design and execution
  • Web Design, multi-media alterations and creations

Timeline

Owner

Baroque Vintage
05.2015 - Current

Social Media Manager

FreebiesFrenzy
01.2013 - 01.2021

Front Desk Manager - Customer Service - Night Auditor

Wyndham Resorts - Knights Inn
06.2008 - 05.2015

Customer Service (Contractor)

Osram Sylvania
07.2007 - 12.2007

Customer Service Representative (Contractor)

United Health Group
03.2007 - 07.2007

Senior Customer Service (Contractor)

Reliable Technologies
09.2006 - 03.2007

Graphic Design/Senior Editor

New Hampshire Technical Institute
02.2006 - 05.2006

Business Customer Service

Apex Systems, Inc
05.2003 - 01.2004

Assistant, Data Entry

Barbara Davis Agency, AIG Insurance
12.2002 - 05.2003

Senior Graphic Designer

Action Printing
01.2000 - 08.2002

Retail Management & Web Design

Wild Syde, Inc
05.1998 - 01.2000

Freelance Graphic and Web Designer

05.1994 - 03.2003

Retail Management

Equinox Books and Curios
02.1994 - 05.1998

Senior Graphic Designer

PIP Printing
01.1994 - 01.1998

Human Services -

NHTI

Associates Degree - Graphic Design, Printing, Photography

Brick Computer Institute

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Lynette Reynolds