Lynette Rice
Oak Park,MI
Summary
Compassionate and multi-skilled healthcare professional with proven-track record of providing optimal administrative support while facilitating continuation of care measures and promoting positive outcomes as Front Desk Receptionist.
Overview
9
9
years of professional experience
Work History
Social Work Tech / Case Management Assistant
Henry Ford Health
Detroit, MI
11.2021 - Current
- Actively maintain rapport with patients by providing emotional support while encouraging weekly Dialysis compliance.
- Arrange patient transport services for routine ICHD, monthly PD/HHD lab and clinical appointments, Vascular and non-renal related appointments and follow-up. Solely responsible for processing transient and permanent transfer requests and transplant referrals.
- Work closely with IP, Rehab, SNF, LTACH nursing and social work teams to ensure coordinated and concise discharge plans prior to resumption of in-center dialysis treatment.
- Responsible for daily distribution of Case Management Assignment list to Inpatient, CDU, and Observation units.
- Responsible for daily composition of Geometric Length of Stay (GLOS) and IP Readmissions reporting.
- Retrieve and upload required documentation for discharge appeals.
- Upload and scan clinical records to ECIN/Allscripts for Hemodialysis, SAR, SNF and LTACH referrals for discharge planning.
- Routinely compose and revise IMM spreadsheets to ensure timely delivery of Medicare Right education to patients and families per CMS/ Henry Ford Health guidelines.
- Solely maintain department office supplies and equipment.
Medical Record Rep. / Vital Records Clerk
Health Ford Health
Detroit, MI
11.2019 - Current
- Daily retrieval of inpatient admissions, discharges, and outpatient files and imaging for EPIC and Hyland OnBase processing.
- Fulfilled record requests for internal and external customers i.e., law firms, government agencies, and non-Henry Ford Health medical systems.
- Worked closely with colleagues to streamline project requirements, develop solutions, and meet deadlines.
- Processed inpatient, emergency department and outside hospital death certificates by notifying providers, support staff and Medical Examiner facilities for needed signatures and causes of death; pertinent information released to funeral homes and noted in Electronic Death Registration System (EDRS).
Release of Information Specialist
Garden City Hospital
Garden City, MI
10.2017 - 11.2019
- Triaged incoming phone calls to appropriate departments from attorneys, insurance companies and patients; 30-40 calls per day.
- Resolved patient inquiries and complaints promptly, fostering positive customer relationships while greeting incoming visitors professionally and provided friendly, knowledgeable assistance.
- Managed release of medical records in compliance with HIPAA regulations and reduced errors in by thoroughly reviewing documentation before submission; 15-20 requests fulfilled daily.
- Supported colleagues during peak periods or absences by taking on additional workload when needed, demonstrating teamwork and flexibility.
Education
Certified Billing & Coding -
Marygrove College
Detroit, MIBachelor of Arts - Medical Sociology, Political Science
Wayne State University
Detroit, MISkills
- Patient-care oriented
- MS Office Suite
- EPIC/ CarePort/ Symplr Clinical Communications/TIME
- Knowledge of HIPPA & patient confidentiality standards
- Knowledge of social service and community resources
- Adept in team building, conflict resolution and problem-solving
- Solid written and verbal communication skills
Accomplishments
- Annual Social Work Day of Learning - March 26, 2026
- Annual Renal Symposium - October 9, 2025
Timeline
Social Work Tech / Case Management Assistant
Henry Ford Health
11.2021 - Current
Medical Record Rep. / Vital Records Clerk
Health Ford Health
11.2019 - Current
Release of Information Specialist
Garden City Hospital
10.2017 - 11.2019
Certified Billing & Coding -
Marygrove College
Bachelor of Arts - Medical Sociology, Political Science
Wayne State University
EDUCATION/ ADDITIONAL TRAINING
- Annual Social Work Day of Learning 3/2026
- Annual Renal Symposium 10/2025
- CDC VERA training 5/2024
- Electronic Death Registration System and Unity ROI training 1/2022