Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lynette Rodriguez

North Bergen

Summary

Dynamic General Manager with a proven track record at &pizza, excelling in operations management and staff training. Recognized for enhancing customer satisfaction and driving brand engagement through innovative marketing strategies. Bilingual and skilled in conflict resolution, I foster a collaborative team environment while optimizing inventory control and budget management.

Overview

20
20
years of professional experience

Work History

General Manager

&pizza
East Rutherford
07.2018 - 04.2025
  • Led daily operations to ensure efficient restaurant performance and customer satisfaction.
  • Managed inventory control processes to maintain optimal stock levels and reduce waste.
  • Coordinated marketing initiatives to promote brand awareness and drive customer engagement.
  • Fostered a positive work environment through effective communication and team-building activities.
  • Ensured compliance with health, safety, and food quality standards across all operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Conducted regular meetings with senior management team to review progress against established objectives.

Assistant General Manager

Eatsa
07.2016 - 06.2018
  • Assisted in grand opening of high-tech fast casual restaurant on East Coast.
  • Hired and developed initial staff, ensuring effective training and retention.
  • Managed daily store operations, including shift management and food production oversight.
  • Executed corporate marketing initiatives to enhance brand visibility and engagement.
  • Managed daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained staff on company policies, procedures, and customer engagement techniques.
  • Oversaw daily operations, ensuring efficiency and compliance with company standards.
  • Led highest grossing and most efficient store within company metrics.

Assistant General Manager, Front End Department Manager, Head Cashier

Dean and Deluca
New York
06.2005 - 07.2016
  • Distinguished for outstanding management skills.
  • Maintain and enforce customer service standards, analyze and resolve customer service issues, recommend system improvements.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Developed marketing plans to promote products or services offered by the company.
  • Oversaw daily operations, ensuring efficiency and compliance with company standards.
  • Oversaw facility maintenance and repairs to ensure a high standard of presentation.
  • Handled customer complaints and inquiries, ensuring high levels of satisfaction.
  • Implemented marketing strategies to increase brand awareness and revenue.
  • Safeguard public and employee health and safety requirements.
  • Managed team schedules, delegations, and performance evaluations to optimize productivity.
  • Developed and maintained relationships with suppliers, vendors, and community partners.
  • Supervised daily operations of front-end staff and customer service teams.
  • Coordinated with marketing for promotional displays and product placements.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Conducted regular staff meetings to communicate goals, updates, and receive feedback.
  • Gathered customer requirements and worked with catering team in implementing specifications.

Cash Room Banker

M&M World
New York
11.2006 - 06.2007
  • Assisted in the internal building structure which included 3 sales floors for visual merchandising for the NSO
  • Fulfilled daily safe count, weekly audits and handled large amounts of cash.
  • Delegated work to staff, setting priorities and goals.
  • Monitored the daily operations of the store, including sales, employees, customer service, and stocking.
  • Functioned as a Leader of operations to maintain and organize all stations in store.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Some College (No Degree) -

Hostos Community College

Skills

  • Microsoft Office Suite
  • Conflict resolution
  • Effective communication
  • Staff training
  • Client relations
  • Leadership skills
  • Bilingual proficiency
  • Critical thinking
  • Problem solving
  • Operations management
  • Budget management
  • Inventory control

Timeline

General Manager

&pizza
07.2018 - 04.2025

Assistant General Manager

Eatsa
07.2016 - 06.2018

Cash Room Banker

M&M World
11.2006 - 06.2007

Assistant General Manager, Front End Department Manager, Head Cashier

Dean and Deluca
06.2005 - 07.2016

Some College (No Degree) -

Hostos Community College

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