Lynette Salce
West Haven,CT
Summary
Dynamic and detail-oriented professional with extensive experience at Guildford Surgery Center, excelling in medical records management and referral coordination. Bilingual and proficient in Microsoft Office Suite, I effectively enhance patient flow and ensure compliance with HIPAA guidelines, consistently delivering exceptional administrative support and problem-solving skills in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Business Office Clerk
Guildford Surgery Center
Guilford, Connecticut
03.2025 - Current
- Processed patient information and maintained accurate medical records.
- Scheduled appointments and coordinated patient flow within the surgery center.
- Managed billing inquiries and facilitated insurance verification for patients.
- Assisted in maintaining inventory of office supplies and medical forms.
- Communicated effectively with healthcare staff and patients regarding administrative tasks.
- Updated electronic health records using practice management software systems.
- Maintained an organized filing system for all financial documents.
- Processed incoming payments, including cash, checks, and credit cards.
- Reviewed monthly statements for accuracy and completeness before sending out to customers.
Medical Referral Specialist
Yale University
New Haven, Connecticut
08.2024 - Current
- Monitored all open referrals on a regular basis until completion or resolution was achieved.
- Reviewed all completed referral forms for accuracy before submitting them for approval.
- Ensured compliance with applicable federal, state and local laws pertaining to healthcare related referrals.
- Researched various insurance plans to determine coverage requirements for specialty services.
- Provided excellent customer service to patients, healthcare providers and insurance companies regarding medical referrals.
- Efficiently managed a high volume of incoming calls while providing quality customer service.
Call Center Representative
Fair Haven Community Health
East Haven, CT
07.2022 - 07.2024
- Work closely with patients and clinical professionals while utilizing excellent customer service skills.
- Handle high volume of patient Call while properly documenting all patient's concern.
- Accurately acquire, confirm and input demographic and insurance information into Epic for all patients.
- Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center.
- Proficiently handled high call volumes while maintaining quality service standards.
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
Chiropractor Assistant
Accel Health & Chiropractic Clinic
Stamford, CT
01.2018 - 05.2022
- Managed front desk, Answer phone calls, schedule appointments, verified insurance, Collect/ process copays, and interact with difficult patients.
- Provide a safe and clean environment for patients and colleagues.
- Observe and performed therapies, Such as electric muscle stimulation, Ultrasound, Diathermy laser, mechanical traction, exercises and hydrotherapy.
- Assist in all Spanish translations.
- Open/ Closed Office.
- Oversaw all supply inventory, responsible for ordering and stocking.
- Communicate with Attorneys, update and record LOP cases files.
- Compliant with HIPAA Guidelines.
- Maintained accurate medical records for each patient according to HIPAA regulations.
Physical Therapy Aide
Allied Health & Rehabilitation
New Haven, CT
05.2012 - 01.2018
- Conferred with staff to discuss and evaluate patient information for planning, modifying and coordinating treatment.
- Coordinated daily activities of patients to support them in their individual care programs.
- Smoothly assisted, positioned and secured patients at therapy devices to support safe treatment protocols.
- Recorded patient status in progress notes.
- Assisted patients with employing assistive devices such as splints and braces to support treatment goals.
- Enforced safety procedures with all patients.
- Assisted physical therapists in evaluating patients' progress towards recovery goals.
PCA
Stamford, CT
04.2012 - 06.2012
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Education
Pre-Nursing -
Goodwin University
CT01.2025
High School Diploma -
Sanford High School
Sanford, MESkills
- First Aid/CPR
- HIPAA Guidelines
- Bilingual
- Microsoft Office Suite
- Citrix (EPIC)
- Multitask
- Finesse
- Referral coordination
- Appointment scheduling
- Medical records management
- Data entry
- Strong problem solver
- Administrative support
Languages
- Spanish
- Bilingual
Languages
Spanish
Professional
Timeline
Business Office Clerk
Guildford Surgery Center
03.2025 - Current
Medical Referral Specialist
Yale University
08.2024 - Current
Call Center Representative
Fair Haven Community Health
07.2022 - 07.2024
Chiropractor Assistant
Accel Health & Chiropractic Clinic
01.2018 - 05.2022
Physical Therapy Aide
Allied Health & Rehabilitation
05.2012 - 01.2018
PCA
04.2012 - 06.2012
Pre-Nursing -
Goodwin University
High School Diploma -
Sanford High School
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