Lynette Renteria
Odessa,TX
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Enthusiastic, communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.
Overview
7
7
years of professional experience
Work History
Va Coordinator
Pinnacle Dermatology And Skin Rejuvenation
Odessa, TX
02.2022 - Current
- Posted charges, payments and adjustments.
- Verified proper coding, sequencing of diagnoses and procedures.
- Determined customer eligibility for benefit programs and services.
- Applied payments, adjustments and denials into medical manager system.
- Prepared and attached referrals, treatment plans or other required correspondence to reduce incidence of denials.
- Consistently informed patients of financial responsibilities prior to services being rendered.
- Performed quality control of data entry system to verify proper posting of claims and payments.
- Confirmed patient demographics, collected copays and verified insurance.
Lead Emergency Room Registration Clerk
MCH Hospital
Odessa, TX
08.2020 - 01.2021
- Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
- Enhanced electronic records management systems to meet new needs and forecasted demands.
- Met needs of physicians and other treating team members with timely retrievals of patient medical records.
- Developed in-service educational materials.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
Medical Billing Representive
Financial Company Of America
Austin, TX
01.2019 - Current
- Evaluated quality problems and performed necessary action to identify and resolve issues.
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from filed claim, protecting company reputation and loyal client base.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Collaborated with Early out Insurance department on operational support tasks to model importance of group goals.
- Worked with team members to resolve coding problems, improve operations and provide exceptional customer service.
Medical Transportation Coordinator
Logisticare LLC
Austin , TX
01.2017 - 08.2018
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Researched competitive solutions and maintained competitive market comparisons and evaluations.
- Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
- Saved money by researching and implementing cost-saving initiatives and creating fresh new approaches to long-standing problems.
- Worked with hospital customers to understand requirements and provide exceptional service.
- Managed and archived quality documentation and participated in internal and external quality audits.
Education
Some College (No Degree) - General Studies
Independence Community College
Independence, KSSkills
Medical billing knowledge
- Proficient in microsoft office 365, excel, word
- healthshare Referral manager community provider (veteran admin)
- Scheduling and calendar management
- Data entry
- Training & development
- Customer service
- Referral verification
- HIPAA guidelines
- Front desk operations
Timeline
Va Coordinator
Pinnacle Dermatology And Skin Rejuvenation
02.2022 - Current
Lead Emergency Room Registration Clerk
MCH Hospital
08.2020 - 01.2021
Medical Billing Representive
Financial Company Of America
01.2019 - Current
Medical Transportation Coordinator
Logisticare LLC
01.2017 - 08.2018
Some College (No Degree) - General Studies
Independence Community College
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