Lynette Stover
Fresno,California
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
20
20
years of professional experience
Work History
Retail Operations Manager
Table Mountain Casino Resort
Friant , CA
2022.05 - 2023.07
- Created Policy and Procedures for the Retail division in compliance with federal Casino and Gaming guidelines.
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Monitored day-to-day production to verify packaging and efficient delivery of purchased merchandise to respective facilities within expected timeframes.
- Directed training and performance monitoring for over 100 staff members.
- Reduced workflow downtime by ordering supplies and organizing stock to meet demand.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Assisted with stock accuracy and loss prevention by managing daily, monthly, quarterly and yearly reports through Stratton Warren Interface.
- Contributed to leadership team for implementing company policies and procedures.
- Exceeded revenue goals on consistent basis, resulting in commendation from management.
- Determined layout of store merchandise for visual appeal to consumers.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
Store Manager
White House Black Market
FRESNO , California
2017.06 - 2022.05
- Responsible for achieving personal and store KPI goals for: sales, conversion, sales per hour, units per transaction, customer capture, and style connect omni-sales.
- Drove brand loyalty with a costumer centric selling environment providing one on one client- stylist appointments, VIP client parties for new seasonal product launch and collaborated within the community
- Created a team positive selling culture in the store, spearheaded the WHBM “Most amazing costumer service” training program with store team.
- Communications Manager Creating content for WHBM social media platforms to enhance omni-chanel traffic and sales revenue Including style videos, product knowledge, and live online selling.
- Asset protection including bi-yearly inventory process, as well as Daily controls and audits that reflect company policy and procedure.
- Responsible for retail operations including supply orders, maintenance/construction and project management.
Store Manager
THE WALT DISNEY COMPANY
Fresno , California
2010.11 - 2016.07
- Attract, hire, develop, inspire, and retain top talent
- Coach, develop and maximize the success of my team by coaching behaviors on the sales floor
- Continued benchmark recruiting succession planning to retain top talent
- These action plans optimize results and ensure effective execution of all operational activities
- Responsibilities include team communication, merchandise flow, omni-channel operations, manage controllable expenses, maintain policy, procedures and follow all loss and prevention safety programs
- Created a Disney fan following in store experience that included, magic mornings, celebrations, and bringing Disney to life
- Selected as part of the select group of managers who were responsible for new store builds and remodels
- Led the chapter of Disney volunteers in local events, Charity's, and boys and girls club.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Executive Operations/Human Resource Manager
KOHLS
Visalia , California
2009.05 - 2010.09
- Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes
- Plan and conduct new employee orientation to foster positive attitude toward organizational objectives
- Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations
- Identify staff vacancies and recruit, interview and select applicants
- Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization
- Administer compensation, benefits and performance management systems, and safety and recreation programs
- Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits
- Analyze training needs to design employee development, language training and health and safety programs
- Conduct exit interviews to identify reasons for employee termination
- Oversee the evaluation, classification and rating of occupations and job positions.
Area Manager
FOREVER 21
Fresno , California
2008.05 - 2009.05
- Responsible for opening multiple new store openings and logistics
- Collaborate with other departments to integrate logistics with business systems and processes, such as customer sales, order management, accounting, and shipping.
- Resolved problems concerning transportation, logistics systems, imports or exports, or customer issues
- Ensured carrier compliance with company policies and procedures for product transit or delivery
- Review global, national, or regional transportation or logistics reports for ways to improve efficiency or minimize the environmental impact of logistics activities
- Build a talent pipeline for multiple locations, Manage constantly shifting strategic priorities, analyze long term metrics, Cascade communication to multiple locations through leaders.
Store Manager
CACHE
San Diego , California
2004.05 - 2009.05
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Monitor customer preferences to determine focus of sales efforts
- Prepare budgets and approve budget expenditures
- Assess marketing potential of new and existing store locations, considering statistics and expenditures
- Direct, coordinate, and review activities in sales and service accounting and record keeping, and in receiving and shipping operations
- Establish World Class Guest Service, Focused on one on one client services selling quality product from leading designers and vendors under the Cache name brand
Executive Administrative Assistant
HSOA Guarantee Real Estate
Fresno , CA
2023.11 - Current
- Gained extensive knowledge in data entry, analysis and reporting.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Provided professional services and support in a dynamic work environment.
Education
Biology
Fresno City College
09.2025
Skills
- Revenue Generation
- Project Management
- Operations Management
- Loss Prevention
- Advertising and Marketing
Accomplishments
- Developed and implemented new loss prevention methods which resulted in less than 0.5 shrink results at TMCR annually.
- Led team to achieve Yearly Sales Goal 2020-2022, earning recognition from upper management and financial reward for WHBM.
- Consistently maintained high customer satisfaction ratings over 90% Guest Survey results WHBM.
- Exceeded sales goals by average of 10% in 2020, 2021, 2022, 2023.
Timeline
Executive Administrative Assistant
HSOA Guarantee Real Estate
2023.11 - Current
Retail Operations Manager
Table Mountain Casino Resort
2022.05 - 2023.07
Store Manager
White House Black Market
2017.06 - 2022.05
Store Manager
THE WALT DISNEY COMPANY
2010.11 - 2016.07
Executive Operations/Human Resource Manager
KOHLS
2009.05 - 2010.09
Area Manager
FOREVER 21
2008.05 - 2009.05
Store Manager
CACHE
2004.05 - 2009.05
Biology
Fresno City College
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