Lynette Trudeau
San Souci dr
Roseburg,OR
Summary
Accomplished Assistant Manager with 14 years of retail operations experience. Proven expertise in team leadership, employee training, and enhancing workflow efficiency. Strong background in managing daily operations and fostering interdepartmental collaboration to meet business objectives. Skilled in employee performance oversight, customer service excellence, and driving engagement through effective training and morale-building strategies.
Overview
15
15
years of professional experience
Work History
Assistant Manager, Supervisor
Home Depot
Roseburg, Oregon
01.2012 - Current
- Assisted team in managing daily store operations and customer service standards.
- Oversaw inventory management processes to maintain stock levels and minimize shrinkage.
- Collaborated with departments to enhance store layout and merchandising strategies.
- Resolved customer inquiries and complaints to ensure a positive shopping experience.
- Facilitated communication between management and staff to improve workflow efficiency.
- Monitored compliance with safety regulations and company policies within the store.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated tasks to team members to ensure efficient workflow. to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Supervised daily operations to ensure team efficiency and productivity.
- Implemented best practices for merchandising and store presentation.
- Conducted regular team meetings to address concerns and share updates.
- Directed and supervised team of 15 employees in daily operations.
- Collaborated with other departments to coordinate workflow processes between teams.
- Tracked progress on projects and provided timely feedback to staff members.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
Education
High School Diploma -
Umatilla High
Umatilla, OR06-1978
Skills
- Retail operations
- Customer service
- Store presentation
- Safety management
- Performance evaluation
- Employee supervision
- Performance evaluation
- Task delegation
- Time management
- Workflow coordination
- Process improvement
- Strategic planning
- Team collaboration
- Leadership development
- Team leadership
- Team motivation
- Customer relations
- Money handling
- Regulatory compliance
- Safety management
- Problem solving
- Decision-making
- Multitasking
- Workload management
- Adaptability and flexibility
- Team building
- Effective communication
- Engagement strategies
Timeline
Assistant Manager, Supervisor
Home Depot
01.2012 - Current
High School Diploma -
Umatilla High