Lynette Van De Voort
Colman,SD
Summary
Licensed Life, Health, Property and Casualty Insurance Agent eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Highly effective at completing multiple responsibilities simultaneously. Motivated to learn, grow and excel in maximizing profits while assisting clients to ensure proper coverages in all of their insurance needs.
Overview
12
12
years of professional experience
Work History
Account Manager - Commercial Lines
Kelstar Insurance
07.2022 - Current
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Provided ongoing support to clients through regular communication and updates on policy changes or industry developments.
- Educated clients on insurance policies and procedures.
- Managed a diverse portfolio of commerical lines, and personal lines for varied clientele demographics.
- Maintained and serviced a book of business over $1 Million in premium.
- Cross-sold clients on additional products to round out the account after completing a review or needs analysis.
- Prioritized and completed multiple tasks while maintaining excellent customer focus.
Account Manager - Commercial Lines
Kotten And Associates
11.2016 - 08.2021
- Managed Commercial Lines accounts.
- Developed and maintained client base by conducting annual reviews of policies.
- Efficiently assisted clients via phone or email with questions, concerns or changes to their policies.
- Provided informed guidance to assist clients in choosing commercial and personal insurance products to suit their needs.
- Marketed new business quotes and renewal policies to Carriers.
- Cross-sold additional policies to existing Clients.
- Developed relationships with Clients which resulted in referral new business of their friends and family.
- Prioritized and completed multiple tasks while maintaining excellent customer focus.
Multi Line Insurance Agent
Esurance
04.2013 - 05.2016
- Engaged with customers on the phone to effectively build rapport and sell policies based on their needs.
- Increased sales by building rapport with clients to cross-sell additional products.
- Excelled in sales goals and quality assurance.
- Acted as Manager on Duty to assist co-workers with questions on products and correct procedures.
- Coached and mentored new hires to meet and exceed business goals.
- Actively listened to customers' requests, confirming full understanding before addressing concerns or questions prior to over coming any possible objections.
Education
Some College (No Degree) - General Studies
South Dakota State University
Brookings, SDDiploma - General Studies
Washington Senior High School
Sioux Falls, SDSkills
- Property and Casualty Insurance Sales
- Verbal and Written Communication
- Sales and Service-Oriented
- Policy Renewals
- Time Management
- Detail-Oriented
- Relationship building
- Microsoft Office
- Team Contributor
- Multitasking
Timeline
Account Manager - Commercial Lines
Kelstar Insurance
07.2022 - Current
Account Manager - Commercial Lines
Kotten And Associates
11.2016 - 08.2021
Multi Line Insurance Agent
Esurance
04.2013 - 05.2016
Some College (No Degree) - General Studies
South Dakota State University
Diploma - General Studies
Washington Senior High School
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