Lynette VanValkenburg
Norwich,New York
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Licensed Cosmetologist
Self Employed
03.2022 - Current
- Performed various facial treatments for optimal skin health, including Jet Plasma treatments, microchanneling, microdermabrasion, chemical peels, and LED therapy.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for clients.
- Install and maintain hand sewn hair extentions
Contact Tracer/Surge Case Investigator
Public Consulting Group, Inc.
01.2021 - 02.2022
- Served as a first point of contact for Call Center and Local Health Departments, speaking with thousands of clients over period of employment
- Professionally conducted phone interviews with individuals affected by COVID-19 to collect vital health information, provide quarantine guidance, and monitor client status access six New York State counties
- Communicated with clients in a professional and empathetic manner, maintaining emotional and cultural awareness, providing approved information about isolation and quarantine procedures
- Collected and carefully entered data into a statewide database
- Successfully adapted to regular changes outlined by state and local management teams
- Demonstrated flexibility in scheduling and roles, regularly adjusting to different responsibilities when needed
- Built rapport quickly, cultivated relationships, and related to a diverse group of individuals
- Demonstrated excellent verbal communication skills, especially presentation, customer service, and active listening
- Actively participated in a virtual work environment, attentive to communication, announcements, and meetings while independently completing assignments
- Mastered multiple software systems and used each concurrently, including Microsoft Teams and Office Suite, Amazon Web Services, Dimagi CommCare and DayForce
- Maintained professionalism and composure in stressful situations related to client interaction, workload, or procedural changes
- Ensured privacy of clients' personal health information and took annual HIPAA training
Medical Assistant
Laser TechNew York Skin and Vein Center
03.2017 - 04.2020
- Rooming patients for general dermatology, medical and cosmetic procedures
- Set up OR and keep sterile environment
- Measured patient vital signs
- Educate patients for procedures Assist surgical excisions, vein surgeries, cosmetic procedures and biopsies
- UNA boot and wound dressing, instructions on wound care
- Prior authorizations
- Order supplies
- Provide patients with pathology/biopsy and lab results Referrals to specialists
- Prep and perform laser hair removal
- Interview and coordinate patients for laser procedures
- Patient education on skin cancer, laser, cosmetic procedures, treatments and products.
- Assembled, operated, cleaned and properly stored medical equipment and accessories.
- Assist doctors and other care providers with any tasks that they need done.
- Communicated clearly and effectively with patients regarding their appointments and their health concerns.
- Handled prescription information and refills.
- Scribing and recording all relevant medical data in a charting system.
- Kept in strict compliance with HIPAA standards and all patient confidentiality regulations.
Executive/Personal Assistant
Chobani
01.2012 - 09.2016
- Gatekeeper and Assistant to the Founder & CEO of multiple businesses as well as his extended family.
- Orchestrate extensive, last minute travel arrangements to include chauffeurs, security detail, private jets, helicopters, yacht rentals and commercial flights while providing informed recommendations on location, lodging and all entertainment.
- Manage four residences including the coordination of all personal staff members and vehicles.
- Proven ability to protect all confidential information while exercising extreme discretion.
- Uses initiative to act on behalf of the CEO while managing all aspects of his daily routine such as meal selection, personal reservations, gift purchasing and the sending of personal notes.
- Competency to work from numerous locations.
- Expenses for CEO and three other executives.
- Answered 20-100+emails daily.
- Manage banking, utility bills, car registrations, credit cards, health insurance, visas and passports, memberships and subscriptions.
- Schedule meetings and keep calendar up to date.
- Event planning for large parties and events.
- Manage Chobani Foundation Take in all applications for funding.
- Review requests and proposals.
- Collaborate with VP of Philanthropy to discuss projects.
- Answer many phone calls and emails for requests from the foundation.
- Accept and decline when final decision is made.
- Write award letters and present award money.
Care Team Coordinator/Payroll
Gentiva Home Health Care
01.2010 - 01.2012
- Submitted billing and weekly time sheets/payroll for clinicians.
- Scheduled numerous clinicians, coordinated communications with clinicians, patients and management.
- Obtained authorization for visits and account management.
- Managed time off requests and coverage.
- Collaborated with clinicians and upper management to ensure complete care of patients.
- Kept in strict compliance with HIPAA standards and all patient confidentiality regulations.
Nurses Assistant/Unit Secretary (Per-diem)
Chenango Memorial Hospital
05.2008 - 01.2010
- Measured and monitored inpatient vital signs
- Administered direct patient care and prepare clinical records
- Charge entry
- Order labs and exams
- Assigned inpatient beds
- Track daily census; admit and discharge patients
- Assigned inpatient rooms
- Assisted General Surgeons with minor surgeries and procedures.
- Cleaned and sterilized instruments.
- Completed pre-op interviews.
- Kept in strict compliance with HIPAA standards and all patient confidentiality regulations.
Orthodontic Technician
Bassin Hession Orthodontic
02.2007 - 05.2008
- Bonded and removed bracketsPlaced wires and administered routine care.
- Charted patient records.
- Complete x-rays.
- Prepare and produce patients dental impressions and retainers.
- Fitted patient retainersSterilize instruments.
Education
Psychology, Early Childhood Development, Computer and Office Technology Coursework -
SUNY Morrisville
Norwich, NYNYS License in Cosmetology -
DCMO BOCES
Norwich, NYProfessional CPR
Skills
- Ethical and professional conduct
- Active listening and Empathy
- Negotiating skills
- Creative problem solving
- Flexibility and adaptability
- Virtual teamwork
- Self-motivation and time management
- Travel Coordination
Timeline
Licensed Cosmetologist
Self Employed
03.2022 - Current
Contact Tracer/Surge Case Investigator
Public Consulting Group, Inc.
01.2021 - 02.2022
Medical Assistant
Laser TechNew York Skin and Vein Center
03.2017 - 04.2020
Executive/Personal Assistant
Chobani
01.2012 - 09.2016
Care Team Coordinator/Payroll
Gentiva Home Health Care
01.2010 - 01.2012
Nurses Assistant/Unit Secretary (Per-diem)
Chenango Memorial Hospital
05.2008 - 01.2010
Orthodontic Technician
Bassin Hession Orthodontic
02.2007 - 05.2008
Psychology, Early Childhood Development, Computer and Office Technology Coursework -
SUNY Morrisville
NYS License in Cosmetology -
DCMO BOCES
Professional CPR