Accomplished in enhancing patient care and safety at Cedars Sinai Hospital, I leveraged my critical thinking and patient communication skills to significantly improve transport protocols and infection control measures. As a Certified Nursing Assistant, I also excelled in providing empathetic patient support, contributing to a notable reduction in fall incidents.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Transporter
Cedars Sinai Hospital
12.2023 - Current
Warmly greeted patients and visitors and made each feel welcome.
Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
Reduced patient anxiety during transport by maintaining open communication and answering questions.
Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
Maintained confidentiality of patient data and condition to safeguard health information.
Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
Supported clinical staff during emergencies as needed, showcasing adaptability and commitment to overall hospital goals.
Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
Monitored patient progress to detect changes or unusual behavior and update medical personnel.
Collected laboratory specimens, dropped off at laboratories and picked up test results.
Certified Nursing Assistant
The Ellison John Transitional Care Center
12.2022 - 12.2023
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Helped patients complete range of motion exercises to prevent loss of function during care.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Receptionist Supervisor
Toyota Of Lancaster
01.2015 - 11.2022
Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
Promoted a positive image of the organization externally by representing the company professionally during interactions with clients and visitors.
Reduced wait times for clients with effective appointment scheduling and prioritization of tasks.
Ensured timely completion of administrative tasks, maintaining accurate records and documentation for the organization.
Improved team performance by conducting regular training sessions and providing constructive feedback to reception staff.
Maintained an orderly workspace, keeping supplies well-stocked and ensuring cleanliness throughout common areas such as waiting rooms or lobbies.
Collaborated with management to identify areas for improvement, implementing changes that resulted in enhanced operational efficiency.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.