Lynette Weel
Flower Mound,TX
Summary
Working for American Airlines over the years has expanded my knowledge, increased my confidence level to make magic happen and allowed me to utilize experience from each of my positions as I move and grow throughout the company. Each day is like the first day on the job - the possibilities are endless! If selected for your team, I am committed to giving 200% a day to achieve goals, improve operations and mentor direct reports while sharing my love and passion for the company.
Overview
27
27
years of professional experience
Work History
Manager, DFW Team Support Center
American Airlines
01.2019 - Current
- Lead, Develop and Motivate a team of 17 Management and Staff Support Team Members
- Developed and mentored 12 or more direct reports and assisted them with securing promotions or laterals at Skyview
- Developed & maintained the current process at DFW for hiring and onboarding for our new frontline team members both in Customer Care and Customer Operations
- Manage the payroll administrative operation for approximately 4,500 DFW Team Members; greatly reduced the issuance of off-cycle checks
- Manage and continuously improve the absence management operation per the attendance policy for frontline Customer Care, Customer Operations, HCC and Premium Services team members at DFW; lead the system in performance for 3Q23 and 4Q23
- Assist other stations as needed with training Administrative Assistants and CSMs on processes and applications – MEM/AUS/MIA/SAT and CMH
- Manage the new and renewal SIDA badge process for Customer Operations frontline team members
- Built trust, respect and lasting relationships with Union Leaders and members in various capacities
- Organize and lead the month Bus Committee meetings with the DFW Airport Board and all participants who utilize the employee bus system and parking facilities for our team members
- Manage the numerous timeclocks, reader groups – location, scanning, replacement clocks and work closely with IT in Phoenix on updates when needed
- Manage and process retirements for all team members, including front line and management/support staff – developed the first retirement session for frontline team members in 2019
- Manage Family Leave, On the Job Injuries and Medical leaves for 4600 team members
- Partner with Customer Operations on the Limited Duty process
- Recently built a process to reach out to team members when their consecutive leave is ending as well as when team members are running out of FMLA hours
- Built a process to validate and efficiently manage bereavement requests in 2023 partnering with local Union representatives, yielding a minimum cost savings of $500,000
- Complete the Short-Term disability forms as requested
- Update Employee Central for all separations for team members from the Customer Experience organization at DFW (terminations, resignations, retirements, deaths)
- Manage the return-to-work process for team members returning to work on LCAs or Medical leaves
- Oversee the unemployment cases submitted from management and frontline team members with a 90% plus favorable outcome
- Built, lead and managed the VEOP, VLOA, Reduction in Force, Recall and Return to Work processes for all of Customer Operations and a segment of the Customer Care frontline team members through Covid.
Program Manager, Talent Acquisition (Project Rover)
American Airlines
10.2017 - 12.2018
- Developed and implemented a new and efficient hiring and onboarding process for external hire frontline employees (CARs, CSAs, FSAs and FSCs)
- Reduced the time to fill from offer extended to start date from 58 days to 29 days on average
- Aligned with Workforce Planning to ensure weekly accurate headcount numbers – attrition and schedule driven requirements
- Strategically managed the transfer onboarding process as it relates to the external hiring process to ensure efficiency.
Senior Project Manager, Customer Planning, Vendor Management – HDQ1
American Airlines
07.2014 - 10.2017
- Successfully managed over 40 Ramp/Cabin Services transitions and consolidations in our field stations and gateways (process still in existence today with a team of five)
- Partnered with local station personnel to remove the electric carts from the Charlotte airport
- Coordinated numerous insourcing station transitions because of the CWA-IBT JCBA
- Developed and facilitated the General Manager’s workshops for new Domestic Field Leaders
- Created and facilitated the Emerging Leaders Workshop and Mentor program
- Scheduled and lead weekly post-transition conference calls to ensure stations were performing after the initial transitions
- Managed CURE letter performance issues through conference calls and station visits
- Managed the process for transitioning new aircraft types into stations through weekly calls and collaboration with appropriate resources
- Managed approximately 12 Baggage Service Office transitions and provided guidance on baggage performance as needed.
Program Manager, American Eagle, OA Ground Handling – (United Express Contract)
American Airlines
05.2012 - 07.2014
- Managed the United Express regional ground operations for 44 stations (8 with mainline operations)
- Participated in weekly, quarterly and monthly meetings focused on learning the United Express/United mainline operation
- Lead calls and meetings with the General Managers and employees who managed both United Express and the American Eagle operation
- Monitored and competitively managed the United Express MBR and conducted weekly conference calls focused on detailed baggage performance improvement
- Scheduled training for all required dual agent employees and maintained documentation to submit for reimbursement when appropriate.
Senior Project Manager, Jetstream IT – HDQ2
American Airlines
06.2010 - 05.2012
- Established business process models for future baggage solutions and IRROPs
- Analyzed User Interfaces (GUIs) and alternative baggage solutions for Bagfinder
- Coordinated meetings with the IATA and Netracer while searching for options other than the existing application
- Partnered with HP (Hewlett-Packard) to build out process models for additional facets of Jetstream.
Senior Budget Analyst, Customer Relations - HDQ2
American Airlines
06.2007 - 06.2010
- Developed and managed the budget process for approximately 125 employees
- Implemented a process to reduce the turnaround time to return inquiries to customers reaching out to us about aspects of our service
- Assisted with the management of the responses for the 2008 MD80 FAA maintenance inspections.
Senior Analyst, Field Business Planning, Customer Planning – HDQ1
American Airlines
06.2003 - 06.2007
- Managed and analyzed multi-million dollar budgets for American’s Northeast & Central region focused on productivity and efficiency enhancements.
Analyst, Airport Operations, Customer Planning – HDQ1
American Airlines
12.2000 - 06.2003
- Partnered with training to develop the first Jetbridge Training curriculum
- Developed the annual Dangerous Goods and Hazardous Awareness programs
- Established and implemented various Customer Service Training initiatives.
Customer Service Manager, Passenger & Ramp Services – DFW
American Airlines
05.1997 - 12.2000
- Managed the overall Passenger Service operation at DFW in Terminals A and C
- Coached, motivated and counseled over 100 TWU and airport agents
- Participated in the “upstairs/downstairs” program managing both Ramp and Passenger Service.
Education
Bachelor of Business Administration Degree -
University of North Texas (Denton, TX)
05.1986
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Volunteer Leadership Opportunities
- Care Team Lead (2013-2018)
- Care Team Member (2001-2018)
- Women in Aviation (PWA); 2007 Treasurer, 2011 & 2016 Conference Chair
- Junior Achievement Coordinator: 2005-2017 JA & a Day Teaching; Annual Bowl-A-Thon
- Chris Alexander Scholarship Fund and Golf Outing; Treasurer (August 2008-October 2013)
- Joint Leadership Team - Internal Consultant – 2008-2011
Timeline
Manager, DFW Team Support Center
American Airlines
01.2019 - Current
Program Manager, Talent Acquisition (Project Rover)
American Airlines
10.2017 - 12.2018
Senior Project Manager, Customer Planning, Vendor Management – HDQ1
American Airlines
07.2014 - 10.2017
Program Manager, American Eagle, OA Ground Handling – (United Express Contract)
American Airlines
05.2012 - 07.2014
Senior Project Manager, Jetstream IT – HDQ2
American Airlines
06.2010 - 05.2012
Senior Budget Analyst, Customer Relations - HDQ2
American Airlines
06.2007 - 06.2010
Senior Analyst, Field Business Planning, Customer Planning – HDQ1
American Airlines
06.2003 - 06.2007
Analyst, Airport Operations, Customer Planning – HDQ1
American Airlines
12.2000 - 06.2003
Customer Service Manager, Passenger & Ramp Services – DFW
American Airlines
05.1997 - 12.2000
Bachelor of Business Administration Degree -
University of North Texas (Denton, TX)