Lynette Whitney
Erie,PA
Summary
Hardworking and motivated Verifications Manager with 21 years of experience and record of success in Background Screening industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
22
22
years of professional experience
Work History
Investigative Analyst
Sterling Diligence
Erie, PA
06.2023 - 02.2024
- Developed investigative reports summarizing findings.
- Maintained detailed case notes and files on all investigations conducted.
- Gathered relevant documents and records from various sources for use in investigations.
Verifications Manager
Sterling Talent Solutions
Independence, OH
03.2002 - 06.2023
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Conducted quality, timely performance feedback and performance appraisals.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Maintained adequate staffing to meet objectives within budget.
- Developed investigative reports summarizing evidence, findings, and case progress.
- Maintained detailed case notes and files on all investigations conducted.
- Gathered relevant documents and records from various sources for use in investigations.
Education
High School Diploma -
Villa Maria Academy
Erie, PA06.1988
Skills
- Staff Development
- Performance Tracking and Evaluation
- Managing Operations and Efficiency
- Work Planning and Prioritization
- Performance Evaluations
- Goal Setting
- Recruitment and Hiring
- Team Leadership
- Problem Resolution
- Employee Development
- Verbal and Written Communication
- Teamwork and Collaboration
- Team Building
- Good Judgment
- Time Management
- Calm Under Pressure
Timeline
Investigative Analyst
Sterling Diligence
06.2023 - 02.2024
Verifications Manager
Sterling Talent Solutions
03.2002 - 06.2023
High School Diploma -
Villa Maria Academy