Lynette Williams
Chicago,IL
Summary
Motivated Patient Service Representative with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
16
16
years of professional experience
Work History
Patient Service Representative
Northwestern Memorial Hospital
Chicago, IL
10.2019 - Current
- Answered patient questions and fielded complaints to resolve issues.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Referred patients to appropriate professionals and services.
- Checked daily doctor schedules and verified insurance.
- Ran credit card batches and balanced deposits on daily basis.
Front Desk Representative
Eye Specialists Center
Chicago Ridge , IL
12.2014 - 10.2019
- Entered patient information into system, including insurance, demographics and health history.
- Processed patient payments and scanned identification and insurance cards.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Conducted patient intake interviews to collect medical information and insurance details.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Senior Customer Service Representative
PLS Loans Store
South Holland, IL
10.2010 - 12.2014
- Educated customers about products, pricing and policies to address and resolve issues.
- Monitored customer accounts to track outstanding issues and implement new solutions.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Collated customer names, contact and payment information to streamline future interactions.
Salon Manager
Vanity Fair Hair Salon
Chicago, IL
05.2008 - 10.2010
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Scheduled employees and oversaw customer appointment calendar.
- Enforced safety procedures in accordance with facility policies and government regulations.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NHSkills
- Patient interviewing skills
- Recording histories
- Medical filing
- Scheduling appointments
- Office administration
- Customer service
Timeline
Patient Service Representative
Northwestern Memorial Hospital
10.2019 - Current
Front Desk Representative
Eye Specialists Center
12.2014 - 10.2019
Senior Customer Service Representative
PLS Loans Store
10.2010 - 12.2014
Salon Manager
Vanity Fair Hair Salon
05.2008 - 10.2010
Bachelor of Science - Business Administration
Southern New Hampshire University