Lynette Wilson

• Enhanced customer engagement through product knowledge and personalized service.
• Resolved customer complaints with patience and understanding, restoring customer confidence.
• Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.

• Address concerns/complaints.
• Investigate; place plans of correction in place.
• Identify trends
• Monthly report to manager.
• Chart auditing for home care and private duty charts.
• Identify trends and develops plans of correction.
• Provides education for home care employees.
• Quality Assurance Coordinator for Home Health
• 2019-Dec. 21, 2021
• Monitored compliance with regulatory standards, ensuring adherence to best practices in home care services.
• Developed training materials and conducted workshops to educate staff on performance improvement strategies.
• Monitored industry trends to stay abreast of best practices in continuous improvement methodologies and tools useable in specific contexts.
• Assessed performance in relation to goals and made recommendations to promote continuous improvements.

• Telephonic Disease Management for rare health conditions.
• Educated patients and families on health management and treatment options effectively.
• Advocated for patients' rights and preferences, ensuring compassionate care delivery in all interactions.
• Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
• Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
• Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.

• Responsibilities
• Triage, EMR, Clinic, schedule procedures and Imaging appointments.
• Send prescriptions electronically
• Monitored vital signs and reported changes in patient conditions to healthcare team for prompt interventions.
• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
• Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
• Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.

• Responsibilities
• Teach course called Biotechnology to 6,7 and 8th graders.
• Skills learned and improved
• Planning
• Communication skills
• Patience
• Collaborated with colleagues to align instructional methods with state education standards.
• Assessed student performance using various evaluation tools to ensure academic success.
• Advised students on academic or career paths in the health science field, facilitating informed decision-making based on individual goals and interests.
• Led laboratory sessions where students gained hands-on experience with scientific equipment and techniques relevant to their future careers in health sciences.
• Promoted a sense of community within the classroom by encouraging open dialogue among students, leading to an inclusive learning environment that supported diverse perspectives.
• Maintained a positive learning environment by addressing classroom issues promptly and effectively, fostering open communication between students and faculty members.
• Developed assessment tools such as quizzes, exams, and assignments that accurately measured student knowledge of course material while promoting critical thinking skills.
• Assessed student performance through various evaluation methods, providing constructive feedback and opportunities for improvement.
• Enhanced student understanding of health sciences by incorporating real-world examples and case studies into lectures.
• Promoted available resources and connected individuals with services.

• Manage outpatient dialysis clinic. managing 25+ employees, CQI, Federal,,State and company Policy and Procedure Are followed.
• Patient scheduling to patient’s satisfaction.
• Education of staff in dialysis clinics in Greensboro.
• Participated in 2 different corporate special projects ; electronic medical record and hemo dilution monitoring.
• Patient during treatment.
• Oversaw facility operations, ensuring compliance with health and safety regulations.
• Managed vendor relationships, negotiating contracts to optimize service delivery.
• Developed and implemented maintenance schedules to enhance equipment reliability.
• Monitored budget expenditures, identifying cost-saving opportunities without compromising quality.
• Conducted regular inspections to assess facility conditions and prioritize repairs effectively.
• Responded to building emergencies and managed repairs.
• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
• Controlled expenses to meet budget requirements.
• Maintained HVAC, temperature control, electrical and building automation systems.
• Interviewed, hired, and trained qualified maintenance employees.
• Maintained regulatory compliance by staying up-to-date on relevant laws, codes, standards, such as OSHA requirements.
• Evaluated facility operations and personnel for safety and health regulations compliance.
• Supervised staff of [Number] in day-to-day activities.
• Established emergency response procedures, effectively managing crisis situations with minimal disruption to operations.
• Drove continuous improvement of processes and systems operation.
• Enhanced building security with the installation of access control systems, surveillance cameras, and improved lighting.
• Performed start-up functions on systems based on project plans, specifications and contract documents.
• Held classes to teach staff facility procedures.
• Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
• Oversaw annual budget to handle supply, labor and maintenance needs.
• Developed and oversaw budgets for facilities and worked within cost restraints.
• Maintained facility grounds, equipment, and safety compliance.
• Prepared reports and schedules with accuracy.

• Managed patient scheduling and appointment coordination to enhance operational efficiency.
• Implemented facility maintenance protocols ensuring compliance with health regulations.
• Oversaw inventory management, optimizing supply chain processes for improved resource allocation.
• Trained and mentored staff on best practices for patient care and facility operations.
• Analyzed operational workflows, identifying areas for improvement in service delivery standards.
• Improved customer satisfaction by addressing concerns promptly and professionally.
• Conducted comprehensive audits of facilities to identify areas requiring corrective action or improvement initiatives.
• Led emergency response teams, ensuring swift action during critical incidents to minimize damage or loss.
• Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
• Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
• Coordinated training sessions for staff on compliance and regulatory requirements.
• Held classes to teach staff facility procedures.
• Conferred and resolved education-related issues and problems with students, parents and school officials.

• Ins.
• Disease Management
• Perform education to associate and family with 34 chronic health conditions including diabetes, hypertension, CRF,, and obesity.
• Developed personalized wellness plans to enhance client health and lifestyle choices.
• Conducted one-on-one coaching sessions to motivate clients towards achieving their health goals.
• Collaborated with healthcare professionals to align client progress with medical recommendations.
• Guided clients in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success.
• Maintained records of clients' health progress and compared to health goals.
• Maintained thorough documentation of client interactions to ensure continuity of care and track progress effectively.
• Evaluated client progress regularly, adjusting coaching approaches as needed for optimal results.
• Utilized motivational interviewing techniques to identify client barriers and facilitate behavior change.
• Improved client health outcomes by developing personalized wellness plans and tracking progress.
• Assisted clients in finding new ways to inspire healthier habits.
• Empowered clients to make informed decisions about their health through education on nutrition, fitness, and stress management.
• Recommended nutrition and fitness modifications to improve overall health of clients.
• Enhanced clients'' understanding of nutrition and exercise, resulting in better overall health and wellbeing.
• Recorded health data by asking clients to complete self-assessments.
• Utilized evidence-based research to inform coaching methods that produced tangible improvements in clients'' overall health status.
• Promoted a positive environment during individual or group sessions by modeling healthy behaviors and celebrating clients'' successes.
• Interpreted health data and recorded clients' health status.
• Tailored coaching approaches to cater to unique needs and preferences of each client.
• Enhanced client accountability by setting clear, achievable health goals and milestones.
• Increased awareness of health coaching services by engaging in community events and health fairs.
• Reduced clients' risk of chronic diseases by advocating for and guiding them towards more active lifestyle.
• Implemented health promotion campaigns to raise awareness of health-related issues.

CERTIFICATION NEPHROLOGY NURSE