LYNETTE YOUNG
Ft. Pierce
Summary
IT professional with 12+ years of experience supporting enterprise systems, network operations, and regulated healthcare environments. Proven ability to troubleshoot complex infrastructure, manage sensitive data, and maintain compliance (HIPAA, ITIL). Strong background in NOC operations, service desk, and cybersecurity fundamentals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Representative
Rightway Healthcare
10.2024 - Current
- Manage 60-80+ member interactions daily related to pharmacy benefits, claims, and medication access.
- Resolve coverage and eligibility issues without escalation, improving first-call resolution.
- Coordinate with pharmacies, providers, and internal clinical teams.
- Maintain strict HIPAA compliance while handling PHI.
- Document all cases in CRM and benefits platforms with high accuracy.
- Consistently meet quality metrics for call handling, resolution, and satisfaction.
Network Control Associate (NOC)
L3Harris
Melbourne
06.2023 - 04.2024
- Monitored and troubleshot FAA data and telecom circuits in a 24/7 NOC environment.
- Isolated complex network faults and escalated critical incidents.
- Reduced network downtime through improved fault isolation procedures.
- Managed high-volume incident tickets while maintaining SLAs.
- Melbourne, FL
Desktop Support Technician
Cleveland Clinic
Vero Beach
09.2022 - 12.2022
- Supported hospital staff with hardware, software, and network issues.
- Deployed and configured desktops and laptops for clinical users.
- Reduced user downtime by ~20% through faster troubleshooting.
- Coordinated with vendors for equipment resolution.
- Vero Beach, FL
Service Desk Analyst
Intellapro
Palm City
03.2021 - 09.2022
- Resolved Tier 1-2 IT issues across applications, networks, and systems.
- Administered Active Directory (account provisioning, resets, permissions).
- Improved response times by streamlining ticket workflows.
- Created IT documentation and mentored junior staff.
- Automated routine tasks using PowerShell scripts.
- Palm City, FL
Agent Support Technician
Geek Squad
Vero Beach
10.2020 - 12.2020
- Restored functionality by diagnosing and repairing client devices.
- Secured data and protected devices from potential vulnerabilities.
- Vero Beach, FL
IT Analyst Intern
St. Lucie County BOCC
Fort Pierce
02.2019 - 04.2019
- Established SharePoint knowledge system utilizing agile framework for improved collaboration.
- Documented technical processes and created user guides to enhance system navigation.
- Fort Pierce, FL
IT Services Intern
Fort Pierce Utilities Authority
Fort Pierce
10.2018 - 12.2018
- Facilitated Cisco VoIP rollout to enhance communication capabilities.
- Executed PowerShell scripts to automate repetitive tasks and improve efficiency.
- Fort Pierce, FL
Education
B.S. - Information Management & Cybersecurity
Indian River State College
Ft. Pierce, FLSkills
- LAN/WAN
- VPN
- DHCP
- DNS
- VoIP
- OSI Model
- Cisco VOIP
- Network Monitoring
- Windows
- Linux
- Windows Server
- VMware
- Incident & Change Management (ITIL)
- Service Desk & Call Center Operations
- Active Directory
- Remote Support Tools
- PowerShell
- HIPAA
- Information Security Fundamentals
- Identity & Access Management
- Documentation & Audit Readiness
- SQL
- Microsoft SQL Server
- CRM & Ticketing Systems
- Microsoft 365
Certification
- Computer Data Specialist
- Pharmacy Technicians License
Websites
LinkedIn, https://www.linkedin.com/in/lynette-young
Core Technical Skills
- LAN/WAN
- VPN
- DHCP
- DNS
- VoIP
- OSI Model
- Cisco VOIP
- Network Monitoring
- Windows
- Linux
- Windows Server
- VMware
- Incident & Change Management (ITIL)
- Service Desk & Call Center Operations
- Active Directory
- Remote Support Tools
- PowerShell
- HIPAA
- Information Security Fundamentals
- Identity & Access Management
- Documentation & Audit Readiness
- SQL
- Microsoft SQL Server
- CRM & Ticketing Systems
- Microsoft 365
Timeline
Pharmacy Representative
Rightway Healthcare
10.2024 - Current
Network Control Associate (NOC)
L3Harris
06.2023 - 04.2024
Desktop Support Technician
Cleveland Clinic
09.2022 - 12.2022
Service Desk Analyst
Intellapro
03.2021 - 09.2022
Agent Support Technician
Geek Squad
10.2020 - 12.2020
IT Analyst Intern
St. Lucie County BOCC
02.2019 - 04.2019
IT Services Intern
Fort Pierce Utilities Authority
10.2018 - 12.2018
B.S. - Information Management & Cybersecurity
Indian River State College