Lyney Armour
Bowie
Summary
Seasoned Operation Administrator with over 15 years in healthcare management, known for leading complex projects and driving strategic growth. Skilled in policy development, budget oversight, and staff management, leveraging innovative approaches to improve operational efficiency and patient care. Committed to cultivating collaborative environments that support organizational success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Hospital Administrator
University of Maryland Medical Center
Glen Burnie
12.2020 - Current
- Direct health services, manage staff, oversee budgets
- Report quality metrics, KPIs monthly
- Develop policies, implement programs, collaborate with departments
- Oversee compliance, manage resources, and lead facility changes.
- Payroll processing through UKG for all physician staff.
Office Manager (Part time)
Within Me Therapy, LLC
Lanham
01.2020 - 05.2024
- Manage 34 clinicians, oversee personnel screening and hiring
- Develop and enforce policies, optimize patient relations
- Credential with insurers, stay updated on medical guidelines
- Obtain new state contracts, attend conferences
- Handle A/P, A/R, payroll, medical billing.
Practice Manager
Dr Stephanie Wieland, LLC Relationship Repair Shop
Laurel
01.2020 - 04.2020
- Managed 15 clinicians, enhancing team efficiency
- Developed policies and enforced compliance
- Obtained state contracts, expanding program reach
- Designed company website, improving online presence
- Processed payrolls, ensuring accurate financial operations.
Clinical Administrator/Operations Manager
Behavior Analysis & Therapy Partners
Washington DC
01.2007 - 12.2019
- Managed 60+ clinicians, developed policies, ensured patient relations.
- Secured state contracts, knowledge of insurance processes, HIPAA compliance.
- Designed company website, managed payroll, overseen medical billing.
Education
Master of Science - Healthcare Research & Management
Drexel University
Philadelphia, PABachelor of Arts - Business Administration Healthcare Management
Drexel University
Philadelphia, PASkills
- Healthcare Management
- Operations Management
- Staff Management
- Budget Management
- Medical Billing
- ICD-10 Coding
- EMR/EHR
- HIPAA Compliance
- Credentialing
- Payroll Processing
- QuickBooks
- Microsoft Office
- Website Development
- Policy Development
- Quality Metrics
Certification
- Certified Medical Biller/Coder - CPC
- Certified Credentialing Specialist - CPCS
References
- Nicole Wilcox-Porter, Behavior Analysis Therapy Partners, nicolewillcoxporteratr@gmail.com
- Leticia Moreno, Within Me Therapy, LLC, director@withinmetherapy.com
- Mary Feldman, Baltimore/Washington Medical Center, maryfeldmanmd@gmail.com
Timeline
Hospital Administrator
University of Maryland Medical Center
12.2020 - Current
Office Manager (Part time)
Within Me Therapy, LLC
01.2020 - 05.2024
Practice Manager
Dr Stephanie Wieland, LLC Relationship Repair Shop
01.2020 - 04.2020
Clinical Administrator/Operations Manager
Behavior Analysis & Therapy Partners
01.2007 - 12.2019
Master of Science - Healthcare Research & Management
Drexel University
Bachelor of Arts - Business Administration Healthcare Management
Drexel University
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